Mirabell

The room was cosy and warm. That being said, we had a very bad experience with the ‘hotel’ staff. Despite it being called a ‘hotel’ in the ad, it is more of a family run business with no reception, located in a building with private apartments. As there was no sign saying on which floor the ‘hotel’ is located, be prepared for calling the ‘hotel’ ‘manager’ and asking her to take you upstairs (FYI – it is on the 1st floor). The biggest problem occurred after our 1st night in the ‘hotel’ (we booked for 2 nights and had a confirmation of that on email) – the ‘manager’ called us saying that we have to immediately come to check out and take our bags out of the room, as we booked for one night (she didn’t let us speak and didn’t have a problem solving attitude). As we were already on our way to another city, we had to take a train back to Bergamo to try and talk to her in person (she didn’t have an email address to which we could send the payment confirmation, something which wouldn’t happen in a real hotel). When we were already on our train back, she called us again to say we can in fact stay one more night. Apart from our daytrip being ruined, we wasted money on train tickets which noone is going to refund. Back in the hotel, we found all our items misplaced, as someone obviously took them out of the room & bathroom when they were still thinking we didn’t book for 2 nights, and then brought them back to the room with my pyjama missing and the duvet from one bed missing as well. When we called the lady again, a man who picked up couldn’t help us and hang up. A lot of stress in vain 😊 Don’t recommend!

- Noisy neighborhood - Near the Central Bus and Train Station, within a walking distance - Clean and comfortable room in a two room appartment - The bathroom is outside the room, it's not a shared one, but it's inconvenient.( Each room has its own bathroom). - No soundproof - Easy to wake up in the middle of the night by the other room guests. - You can have a cup of coffee or tea in a clean kitchen. - Still waiting for a receipt...

I have stayed in July for one night. The only good thing about the place is the location. The rest is just awfull : - no air conditioning. At 60 euro per night, it is common sense to have air conditioning. -couldn't sleep with the window opened as there was such a noise coming from the street even after 12 am. -the owner told us we could have a tea. The kettle was so dirty, I can' t imagine someone being able to use it. If you have a place like this, make sure that the appliances are clean and do not make you sick -the room was advertised as with ensuite bathroom. But the bathroom was on the hallway of the apartment. Which was quite inconvenient and stresful. -they don't describe corectly the accomodation. So, avoid this place unless it' s really cheap and you do not find any other option available. And, do not use it for more than one night.