Hotel I Colli

I visited the Best Western in Macerata while attending the Opera Festival. The location is one and a quarter miles to the city center and an easy walk although challenging in the extreme heat of the summer. There is free parking but beware. The hotel staff are highly disorganized and lack consideration by allowing multiple buses to block the exit for nearly an hour on the Sunday morning that we were trying to depart for sightseeing with our car. Of course the staff did little to nothing to push the tour organizers to push their guests to quickly depart. The lobby is shabby and worn. The rooms don't seem to have been updated since the hotel was built in the 1970s: 1970s yellow tiles from ceiling to floor in the bathroom. The mattress is as hard as a plywood. The towels in the bathroom are thin, some with holes and not absorbent; they needed replacement years ago. The breakfast is mediocre. Would I return to stay at the Best Western even as a frequent guest member of the chain? No. Would I recommend it to others? No.

A real nightmare led by staff who were, to say the least, terrible, grumpy, and totally incompetent, who greeted us with a bored and annoyed air at the reception and then dismissed every one of our complaints with a shrug and irritating indifference. This unacceptable treatment was a fitting backdrop to a smelly room with stained sheets, non-existent Wi-Fi, and a shower that alternated between freezing cold water and scalding, confirming a disastrous experience that is absolutely not recommended.

Terrible and rude staff. Following a problem encountered in the room, not only did I not receive any help, but I was also accused and treated very badly, with them going so far as to claim that I had made everything up. The breakfast is poor and, what's more, I was insulted by the staff while I was serving myself at the buffet. To top it off, at the time of check-out, when I pointed out how bad I had felt and that I would never set foot in their establishment again, I heard the staff reply: 'We are the ones who won't let you come here anymore.' The worst experience of my life, I strongly advise against it. here.' It is unacceptable that those who work in hospitality treat customers—who pay regularly—in this way, making them feel at fault instead of assisting them. Completely inadequate staff that seriously damages the image of the establishment.