VITTORIA

We are currently staying in this beautiful hotel and have four rooms booked. I cannot in anyway understand the negative reviews. Firstly the staff are absolutely amazing and go above and beyond and are kind and efficient. Check-in was seamless and quick. We have four rooms and these are all spotlessly clean and beautiful and decorated to a high standard. The pool outside is immaculate and the perfect temperature and there are enough loungers available. Staff available to help with umbrellas Breakfast for €10 is excellent value and gives a wide choice of bacon and eggs and then a buffet style breakfast. I would highly recommend this hotel and don’t have anything negative to say about it. We have not seen any of the disrepair as stated in previous reviews and cannot see where these photos were taken. The lounge area is air-conditioned with comfy sofas and is a welcoming space. The location is excellent. As a seasoned traveller, I would honestly have no hesitation in recommending this hotel.

The Vittoria Hotel is an old-style hotel, NOT OCEANFRONT BUT ON A STREET JUST BEHIND THE OCEAN VIEW BLOCKED BY ANOTHER STRUCTURE. The room furnishings, small reception, breakfast room with 1930s curtains, and sofas all remind one of past years, but with a feeling of being old and not very clean. The rooms still have carpeting, outdated furniture, and are very dark. Our room on the top floor indicated a terrace, but in the end, it was a dirty balcony under the roof full of bird droppings. Self-service breakfast, unprepared tables, low-quality food. On the plus side, the staff is friendly but not very efficient; we asked for towels for the shower, but they never brought them. Uncomfortable beds and poor-quality cushions. In short, they boast of being a 5-star hotel but do not reach 3 stars.

We booked a stay with one overnight, breakfast included, and a private spa for 2 and a half hours. We arrived in the breakfast room, I am lactose intolerant, and when I asked, "What can I eat?" the waiter sarcastically yet truthfully replied, "Nothing," despite there being a table at least 3 meters long full of food. Confidently, I asked for the allergen book, and they told me they did not have it. It is not serious that there were no lactose-free options, but for a 5-star hotel not to display the ingredients of what it offers and not to be aware of the ingredients is very serious for me. At the time of check-out, in addition to the city tax and the orange juice (which was not included in the breakfast), they also asked us what we had consumed from the mini-fridge in the room to charge us for it. Needless to say, it was not written anywhere that the drinks (including the water that all hotels, even those without stars, offer for free) were to be paid separately. We will definitely not return due to the lack of honesty. The only positive feedback: the sauna and the hot tub pool.