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Reviews from Guests

3.0/5

tripadvisor

639

Reviews

from real guests

lasils

1

/

5

Absolutely NOT 4 stars! Very uncomfortable beds, there isn't even a phone in the room to communicate with the front desk and there is no air conditioning (I would say the minimum for a 4-star hotel). Truly embarrassing food, nothing is salvageable, service is kind but certainly cannot make up for the poor quality of the restaurant. Terrible

Giuseppeaz12

5

/

5

We were welcomed with politeness and kindness, the room was very clean and corresponded to our reservation, upon our arrival we found an alternative dinner with a magnificent barbecue served at the hotel's outdoor bar, exceptional meat, the breakfast lacked nothing from pastries to croissants to savory items, in short, spectacular, the restaurant dinner with a choice of tasty and abundant dishes, all the staff pampered our children: The pool is warm and very fun for adults and children, the view is spectacular, in short, we will return in September before school for a rejuvenating weekend Thanks to everyone

CriMos64

1

/

5

We stayed at this property for four days and unfortunately we noted the poor quality of this hotel that boasts 4 stars. I must premise that we had a two-month-old baby and the mother was assigned a room where, to enter, she had to go up a couple of steps; imagine the constant inconvenience in accessing it. Also, the room was not very big to even contain the travel crib, which, by the way, was requested at the time of booking, so it was taken for granted that we would have a stroller. We were assigned a room with a bathroom for disabled people but with a tiny shower; we didn't understand the combination. The beds were covered with a minimum of sheets that came undone every night, putting the foam mattress on full display. As for the restaurant service, apart from the breakfast which was quite rich in variety, the dinner vegetable buffet consisted of cucumbers, lettuce, and tomatoes, and the menu was not up to par. Let's not even talk about the table service; the staff needs a complete overhaul. If we then go on to analyze the spa, nothing positive; just the fact that they ask for €20 to enter (something we noticed on the final bill) to use the pool and the relaxation area because the Turkish bath was turned off, and other things were not working. A very unpleasant thing was also seeing from the final bill that my daughter had a massage and was also charged for the spa entrance (so, in addition to the massage, you also have to pay for the entrance). And I will stop here, so I would say that we will definitely not return to this property and we are still wondering how it manages to have four stars..😳

Facilities Details

Free Parking

Airport Shuttle (free)

Airport Shuttle (surcharge)

Free Wifi

Spa

Sauna

Children's books and toys

Baggage Storage

Ski service

Turkish/Steam Bath

24-Hour Front Desk

Garden

Snack Bar

Bicycle Rental

Ticket Service

Terrace

Concierge Service

5 Available Room Types

Camera Family
Camera Family
Camera Family
Camera Family
Camera Family
Camera Family
Camera Family

Camera Family

Towels

Towels

Non-smoking

Non-smoking

TV

TV

Shower

Shower

Satellite Channels

Satellite Channels

Pets allowed in room

Pets allowed in room

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Bidet

Bidet

Clothes Rack

Clothes Rack

Telephone

Telephone

Desk

Desk

Room service [24-hour]

Room service [24-hour]

Camera Classic
Camera Classic
Camera Classic
Camera Classic
Camera Classic

Camera Classic

Towels

Towels

Non-smoking

Non-smoking

TV

TV

Shower

Shower

Satellite Channels

Satellite Channels

Pets allowed in room

Pets allowed in room

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Bidet

Bidet

Clothes Rack

Clothes Rack

Telephone

Telephone

Desk

Desk

Room service [24-hour]

Room service [24-hour]

Camera Essential
Camera Essential
Camera Essential
Camera Essential

Camera Essential

Towels

Towels

Non-smoking

Non-smoking

TV

TV

Shower

Shower

Satellite Channels

Satellite Channels

Pets allowed in room

Pets allowed in room

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Bidet

Bidet

Clothes Rack

Clothes Rack

Telephone

Telephone

Desk

Desk

Room service [24-hour]

Room service [24-hour]

Family Room Plus
Family Room Plus
Family Room Plus
Family Room Plus

Family Room Plus

Towels

Towels

Non-smoking

Non-smoking

TV

TV

Shower

Shower

Satellite Channels

Satellite Channels

Pets allowed in room

Pets allowed in room

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Bidet

Bidet

Clothes Rack

Clothes Rack

Telephone

Telephone

Desk

Desk

Room service [24-hour]

Room service [24-hour]

Camera Classic Tripla
Camera Classic Tripla
Camera Classic Tripla
Camera Classic Tripla

Camera Classic Tripla

Towels

Towels

Non-smoking

Non-smoking

TV

TV

Shower

Shower

Satellite Channels

Satellite Channels

Pets allowed in room

Pets allowed in room

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Bidet

Bidet

Clothes Rack

Clothes Rack

Telephone

Telephone

Desk

Desk

Room service [24-hour]

Room service [24-hour]

Facilities Details

Pool and Spa

Turkish/Steam Bath

Sauna

Spa

Parking and Transportation

Airport Shuttle (surcharge)

Airport Shuttle (free)

Bicycle Rental

Free Parking

Food & Drink

Snack Bar

Front Desk Services

Baggage Storage

24-Hour Front Desk

Ticket Service

Concierge Service

Entertainment and Family Services

Children's books and toys

Ski service

Common Areas

Terrace

Internet Access in public areas

Free Wifi

Miscellaneous

Garden