Hotel Royal

Exceptional hotel . Beautiful quaint room . Beautiful hotel like stepping back in time . Breakfast lovely staff polite helpful particularly lady who helped as I spoke not much Italian . I went on 3 island boat trip which you can catch boat 2 minutes away . Beautiful promenade view walk minutes away . Exactly what I had hoped for visiting Italy . Absolutely lovely experience . Highly recommend this hotel .

Stayed at the Hotel Royal on August 5 and 6th. The hotel itself is old and the rooms are small, but the customer service leaves a lot to be desired. The internet was not working the fist day, and I had work to do. When I inquired at the front desk the host told me "The internet is down and we don't know when it will be back up." An inconvenience for sure. The main complaint I have is with the bartender named Sylvio. Totally Rude! First my wife asked him a question, and he answered with a smart ass remark that I figured he just had a bad day. Then I ordered a couple drinks from him, and once again he was totally out of line. He screamed at me for trying to help myself to free appertivos that were sitting out for free. Made the guests feel unwanted. I would NOT recommend this hotel to anyone, and Sylvio has no business being in a customer hospitality business.

Wonderful stay at this beautiful hotel. So friendly and welcoming, especially Silvio's Aperitvo Time which he offers every evening (fantastic aperitifs with his compliments). The hotel is very close to a wonderful scenic walk into Stresa from the harbour at Carciano. We had trips to the 3 islands as well as a day trip to Switzerland all highlighted for us by Suzie our TUI rep.