Hotel Amadeus

Awful experience: room change, second room had a broken air conditioner and a dirty blind that wouldn't stay up. Breakfast was poor, and there were issues with the coffee machine and toaster because the power was not working. Mold in many parts of the hotel and a musty smell. The only positive aspect was the staff who tried to fix the issues and the central location.

I booked a room at Hotel Amadeus through Expedia months ago and my experience was extremely disappointing. The day before check-in, I received detailed instructions with times and address, but when I arrived I found the hotel closed. The taxi dropped me off in front of the hotel, where a sign warned that they were closed and that they had canceled reservations by notifying customers by email. This claim is completely false, as I have not received any communication from them. Another sign on the door indicated that the hotel was closed for renovation, but there was no one inside or outside. The facility looked abandoned. This caused me enormous discomfort, as I was in town for a conference and had chosen this hotel for its convenient location and competitive price. I had to contact Expedia, which tried to call the hotel endless times without success, as there was no one to answer. There I was, waiting for 1.5 hours standing on the road with my luggage, while Expedia tried to resolve the situation, while the Amadeus hotel had already cashed my money. After an hour and a half, Expedia managed to find another hotel, but it was over 3 km from the conference location, forcing me to spend 18 euros on taxis and use public transport every day. Hotel Amadeus is neither honest nor professional. I highly recommend staying away from this property, which has shown that it does not respect its customers and has no regard for the bookings received. An unacceptable situation that should be denounced.

I really don't know what to review about this hotel, as I didn't get a chance to try to stay there. We have Booked this hotel two months ago choosing it because very close to our points of interest. Well the afternoon BEFORE our arrival they call me saying that for TECHNICAL REASONS, not better identified could not guarantee us the rooms, and that they would look for another accommodation the next day. We already with plane tickets, museums all paid for, we would have to get to Turin without the certainty of having a place to sleep. There followed many fire calls from me in one of them even told me that I could Think of me to book another hotel and then they later would have thought of refunding the rooms since of course we gave the credit card when booking with Booking. So talking to a very kind lady of Booking we solved the problem by booking them another hotel by charging us the same payment. Surely if I were to return to Turin this hotel I would immediately discard it because I think it is not seriousness of a company that works with tourists. Then everything worked out in the best way but we went through qlc now really bad.