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Reviews from Guests

4.0/5

tripadvisor

320

Reviews

from real guests

Passport67887160189

5

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5

We stayed for 1 week in this enchanting property immersed in nature. It has a large parking lot and our room was clean and generously sized, with air conditioning and a very useful little balcony overlooking the garden. The must-haves are, in order of importance, the pool, the absolute tranquility of the place, the kindness of the staff, the fantastic quality of the raw materials used in the kitchen, and the friendly availability of the owner Mirko, who loves this job and knows how to make his customers feel good, with quality and preparation. It is absolutely rare to find all these things together. Ending this vacation was very sad for us because we left a piece of our heart there....but we will return to get it back, as soon as possible.

alessandrosP6389CZ

1

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5

We stayed for 4 nights. We were very disappointed by the management of the breakfast, which was included in the price of the stay. At the time of booking through trip.com, we had indicated that my partner is celiac, but at the first breakfast, we discovered that essential gluten-free foods (bread, rusks, corn flakes, not even packaged ones) were not included and were only provided by paying a supplement of €5 per day. The property indicated to us that they had communicated this hotel policy to the agency, but unfortunately, they did not notify us in advance. And given the category, we did not think to call the hotel to ensure the availability of such gluten-free meals. We would have tried to cancel the reservation and change hotels. While respecting the hotel's company policy, we find it unacceptable for a 4-star hotel to require payment of an extra fee (a small, negligible amount for a week's vacation in Sardinia, which we did not pay as a matter of principle) for food essential for those suffering from celiac disease, which is instead included for non-celiac guests. Breakfast for other guests is also not up to the standard of a 4-star hotel: bacon, scrambled eggs, and orange juice are only available for a supplement of €6 to €8 per day. In practice, products that should normally be included in a hotel of this category are charged separately, and this is something we had never experienced before. Furthermore, the property is out of the way, and it is essential to use a car for any travel. Mr. Mirko Murgia, in reference to your response, I clarify that we did not create any problem for anyone during our stay, and we respect the opinions, decisions, and work of others. Alessandro Sinisgalli

carmenpI6270RD

1

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5

The hotel is nice but is terribly far from everything, the road to reach it is terrible and above all the breakfast is really disappointing… you had to pay an extra charge of about 5 euros per day if you wanted to have breakfast with toast and cereal, it is worth mentioning that breakfast had already been paid for but there was an additional charge for me being celiac, then I must say a breakfast not worthy of a 4-star hotel, absolutely meager and always the same. The lady in the kitchen and the owner are not empathetic at all… the only welcoming person was Martina, a sweet and affectionate girl.. I’m sorry but I absolutely do not recommend it as a hotel, you have to travel many kilometers every day to reach some beautiful place.