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Reviews from Guests

3.0/5

tripadvisor

965

Reviews

from real guests

B3655XMannap

1

/

5

Very dissatisfied: very dated property, signs of damage from water infiltration and leaks on the hallway walls, pool bathrooms far away and foul-smelling. Problems detected in the rooms: shower tray in very poor condition, cracked and split in many places and with 2 hairs, sink clogged, bottom of the toilet stained and dirty, bed sheet with a yellow stain, refrigerator in the room empty and dirty with a yellowish substance, TV not working, bathroom water system emits loud, annoying noises after use. Breakfast is of low quality and very limited in choice: only 1 type of cereal, the sweet section offers only 2 cakes and small empty croissants, only 2 types of unripe and inedible fruit. Reception staff not kind and impatient.

X7826MKjuang

1

/

5

Horrendous hotel , what you see in the pictures is the smaller new part of the hotel , a family emergency meant we had to leave after one night, told we would have a refund for the remaining nights ( entitled to ) on check out given receipt for one night then told to send a death certificate so they would refund the rest .. management not very good hotel to be avoided ..see the pictures below of what is so called a superior room which maybe was in 1940 Would recommend you stay clear of this place

stellamarinarosa

3

/

5

The hotel combines two hotels that were once distinct, the Santa Lucia and the Sabbie d'oro. We were assigned a room in the "Sabbie d'oro" area, while for breakfast (through a long renovated corridor) we were moved to the "Santa Lucia" area. The pool is also located in the "Santa Lucia" area. Both structures on the outside have been well renovated, but the interiors of the building (at least where we stayed) have remained as they were in the past, with dated furniture and a bathroom that is really very worn (toilet with a streak that gives a sense of dirt even though it is only due to rust or something else, chipped tiles, worn towels, bathtub not very comfortable...). Moreover, right under the hotel, there are railway tracks and several trains pass by, which we could hear even with the windows closed. The only truly appreciable thing about our room was the balcony with a beautiful sea view. Being on a high floor, we were able to enjoy the stunning panorama even more. Through a pedestrian underpass and a private staircase of 100 steps from the hotel, you can reach the promenade quite quickly, and continuing on foot, you can get to the historic center of Cefalù. We made the walk twice, both going and returning, and we got tired (perhaps also due to the high temperatures of the season). Furthermore, in the evening, upon returning, the last stretch is poorly lit and the 100 steps uphill are not as easy to climb as going down. I do not know if the interiors of the Santa Lucia hotel can be better than those where we stayed, but I am not certain.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Family/child friendly

Family Rooms

Playground

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Private Beach Area

24-Hour Front Desk

Currency Exchange

Cashless payment service

Restaurant

German Spoken

Room Service

Dutch Spoken

Contactless check-in/out

Ticket Service

Car park [on-site]

Professional-grade sanitizing services

Babysitting/Child Services

Sanitized kitchen and tableware items

Rooms sanitized between stays

Physical distancing of at least 1 meter

Portuguese Spoken

Hand sanitizer

Garden

Solarium

Protective screens in common areas

Car park [nearby]

Terrace

Heating in public area

Staff trained in safety protocol

Facilities for Disabled Guests

Smoke-free property

Lockers

Latvian Spoken

Norwegian Spoken

Swimming pool

Wi-Fi in public areas

Golf course [on-site]

Swimming pool [outdoor]

Free face masks

Daily Housekeeping

Shared Lounge/TV Area

Khmer Spoken

French Spoken

Spanish Spoken

Italian Spoken

Elevator

Shared stationery removed

Hot water linen and laundry washing

Non-smoking Rooms

Korean Spoken

Icelandic Spoken

Safe dining setup

Special Diet Meals (upon request)

Laundry

Dry Cleaning

Car park [free of charge]

Fax/Photocopying

First aid kit

Kids safety features

Temperature check for guests and staff

Snack Bar

Face coverings on staff

Breakfast in the Room

Tours

Daily disinfection in all rooms

Poolside bar

English Spoken

Anti-viral cleaning products

Daily disinfection in common areas

Air conditioning in public area

Karaoke

10 Available Room Types

TRIPLE SEA VIEW
TRIPLE SEA VIEW
TRIPLE SEA VIEW
TRIPLE SEA VIEW

TRIPLE SEA VIEW

room-size-icon

20 Square Meter

Hair dryer

Hair dryer

Mirror

Mirror

Shower

Shower

Free Toiletries

Free Toiletries

Towels

Towels

Cable Channels

Cable Channels

Telephone

Telephone

TV

TV

Air Conditioning

Air Conditioning

Heating

Heating

Linens

Linens

Refrigerator

Refrigerator

Desk

Desk

Safe

Safe

Non-smoking

Non-smoking

Smoke detector

Smoke detector

DOUBLE STANDARD
DOUBLE STANDARD
DOUBLE STANDARD
DOUBLE STANDARD

DOUBLE STANDARD

room-size-icon

19 Square Meter

Quadruple Room
Quadruple Room
Quadruple Room

Quadruple Room

room-size-icon

20 Square Meter

Bathtub

Bathtub

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Shower

Shower

Free Toiletries

Free Toiletries

Towels

Towels

Cable Channels

Cable Channels

Telephone

Telephone

TV

TV

Air Conditioning

Air Conditioning

Heating

Heating

Linens

Linens

Refrigerator

Refrigerator

Desk

Desk

Tile/Marble floor

Tile/Marble floor

Hardwood/Parquet floors

Hardwood/Parquet floors

Wardrobe/Closet

Wardrobe/Closet

Baby cot (upon request)

Baby cot (upon request)

Accessible by elevator

Accessible by elevator

Safe

Safe

Non-smoking

Non-smoking

Smoke detector

Smoke detector

Triple Room
Triple Room
Triple Room

Triple Room

room-size-icon

20 Square Meter

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Shower

Shower

Free Toiletries

Free Toiletries

Towels

Towels

Cable Channels

Cable Channels

Telephone

Telephone

TV

TV

Air Conditioning

Air Conditioning

Heating

Heating

Linens

Linens

Refrigerator

Refrigerator

Desk

Desk

Tile/Marble floor

Tile/Marble floor

Hardwood/Parquet floors

Hardwood/Parquet floors

Wardrobe/Closet

Wardrobe/Closet

Baby cot (upon request)

Baby cot (upon request)

Accessible by elevator

Accessible by elevator

Safe

Safe

Non-smoking

Non-smoking

Smoke detector

Smoke detector

Double or Twin Room
Double or Twin Room
Double or Twin Room

Double or Twin Room

room-size-icon

18 Square Meter

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Shower

Shower

Free Toiletries

Free Toiletries

Towels

Towels

Cable Channels

Cable Channels

Telephone

Telephone

TV

TV

Air Conditioning

Air Conditioning

Heating

Heating

Linens

Linens

Refrigerator

Refrigerator

Desk

Desk

Tile/Marble floor

Tile/Marble floor

Hardwood/Parquet floors

Hardwood/Parquet floors

Wardrobe/Closet

Wardrobe/Closet

Baby cot (upon request)

Baby cot (upon request)

Accessible by elevator

Accessible by elevator

Safe

Safe

Non-smoking

Non-smoking

Smoke detector

Smoke detector

Facilities Details

Pool and Spa

Private Beach Area

Solarium

Food & Drink

Restaurant

Room Service

Breakfast service

Buffet-Style Restaurant

Bar

Special Diet Meals (upon request)

Snack Bar

Breakfast in the Room

Poolside bar

Front Desk Services

24-Hour Front Desk

Currency Exchange

Ticket Service

Lockers

Entertainment and Family Services

Contactless check-in/out

Babysitting/Child Services

Heating in public area

Smoke-free property

Family/child friendly

Kids safety features

Playground

Air conditioning in public area

Karaoke

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Common Areas

Terrace

Shared Lounge/TV Area

Cleaning Services

Cashless payment service

Professional-grade sanitizing services

Sanitized kitchen and tableware items

Rooms sanitized between stays

Physical distancing of at least 1 meter

Hand sanitizer

Protective screens in common areas

Staff trained in safety protocol

Free face masks

Daily Housekeeping

Shared stationery removed

Hot water linen and laundry washing

Safe dining setup

Laundry

Dry Cleaning

First aid kit

Temperature check for guests and staff

Face coverings on staff

Daily disinfection in all rooms

Anti-viral cleaning products

Daily disinfection in common areas

Languages Spoken

German Spoken

Dutch Spoken

Portuguese Spoken

Latvian Spoken

Norwegian Spoken

Khmer Spoken

French Spoken

Spanish Spoken

Italian Spoken

Korean Spoken

Icelandic Spoken

English Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Designated Smoking Area

Car park [on-site]

Garden

Car park [nearby]

Facilities for Disabled Guests

Swimming pool

Family Rooms

Golf course [on-site]

Swimming pool [outdoor]

Elevator

Non-smoking Rooms

Car park [free of charge]

Tours