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Reviews from Guests

2.0/5

tripadvisor

65

Reviews

from real guests

skivnj

5

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5

I stayed at the apartment in Piazza Kalsa, and I must say I really enjoyed my stay here ! Our host was very charming, and she told us all places we must see while in Palermo. There is a full kitchen with a washing machine, which is very convenient. Apartment is a block away from the beach. Great restaurants just downstairs the apartment. A little noisy at night, but I find that to be normal in Italy. All in all, a great stay in Palermo. I would stay there again. Hope you enjoy !

SylwkaS

2

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5

Went there for a few days, it's the very mich the opposite of what is written. Fake address, No reception, had to wait for someone to come open tbe apartment for us then they brought us somewhere else, NO BREAKFAST, no parking, no service, no toilet paper, there was just plenty of things missing that would be useful while staying over like something for disinfecting or cleaning the bathroom, it wasn't very fresh and looked pretty old. Im not recommending this place at all. Especially if you want to make yourself feel comfortable. The worst thing was definitely the fake breakfast because if you're foreign its hard to find yourself around and eat something in the morning. The only nice part about it was a lady who brought us in, she was able to recommend places like restaurants and nearby shops etc but if you just arrive there on your own its hard to get around it.

sonya156

1

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5

Booked this hotel as bed and breakfast, on our way to the airport we received a call from Travel Repulic to ask what time we arrive at Palermo as they wanted to let the hotel know, 10 minutes later we received another call asking if we could ring the hotel when we landed as they needed to make our room up.... When we landed we rang the hotel and spoke with a guy that told us we could not stay in the hotel we had booked as they had trouble with the water there so he had moved us to an apartment, he gave us the postcode and we travel via car there, when we arrive at the street rowdy destination we had to call the hotelier again and he said he would be with us in 10 minutes to show us to our apartment... 30 minutes later he showed up and took us down a dirty narrow road in front of big doors he showed us into a large corridor where we went up a very narrow stairway to a second a door, on into there we were a 3rd door and behind this was our apartment, not what we had booked nor had we paid for, anyway as the hotelier said "you pay cheap, you get cheap" in my option we did not pay cheap not in comparison tho other hotels have have stayed in in the past, the room was clean but shabby, we had a washing machine and fridge but no kettle, we had a cooker that was connected to a gas bottle, the bathroom was clean and the view from the bathroom window was amazing over looking a small built up back with rubbish and scaffolding, by the way this was the only window in the apartment, we also had a door that lead out onto a varanda which was exquiped with a table and some chairs, there was no view from this as this too was built up with buildings. Don't expect to have anyone there to take care of your 4 keys you have when you go out because you won't. The breakfast we had paid for did not exist although the hotelier said he would get us a complimentary breakfast!! We then discovered we had no hot water to which we found the gas bottle connect to the boiler outside had ran out, when the hotelier arrive to change it the next day 5 pm I might add, he left a carrier bag outside and text us to say that he had delivered our complimentary breakfast, as bag of cossiants and a bag of chocolate biscuit...'never heard of bed and breakfast in a bag' . And after al that we still could not get no hot water... We did not stay another night, Travel Republic tried to get our money back so we could find another hotel but the hotelier refused saying that the apartment was more than adequate. We were not prepared to stay in a dingy, no light, no hot water apartment, adding to that if there had been a fire we would have have fried alive as there was no way out but the way we had come in... I DO NOT RECOMMED THIS HOTEL ONLY BECAUSE YOU MAY NOT GET WHAT YOU PAID FOR.....