Romano Palace Luxury Hotel

3.0 / 5

•

Viale Kennedy 28, Catania, 95121 Italy

Reviews from Guests

3.0/5

1,198

Reviews

from real guests

salvatorer193

And since it is not a gift but you paid for it, I would say that from a four-star hotel you do not expect: The sofa bed was very uncomfortable, with sheets that had been on who knows how long before being opened for guests. The room's internal phone had the cord cut, so it was not functional A bathtub that was used in the nineteenth century; if it is not a whirlpool, nowadays there is a shower everywhere. At night the entrance gate did not work and we had to wait over 15 minutes for someone to come and open it. Services make the difference between a 3-star and a 4-star Excelsior........ For my part, it is not worth the price paid Failed

sarahsP3444ON

Please do not book if you do not want to be ripped off!

N417OFgabriellem

I was very disappointed with my stay, especially considering this is advertised as a 5-star hotel. The biggest issues were several room-related issues. During our stay, at least three groups of friends had to request room changes—one because of a strong unpleasant smell, another because a couple was given a twin room instead of a double, and another after finding dirt and even toenail clippings in their room. In my own room, I stepped on a piece of broken glass immediately after entering. Fortunately, I wasn't injured, so I didn't bother reporting it, but it certainly shouldn't happen in a hotel of this standard. The pool, although clean, for a hotel of this size and capacity, there are simply not enough sunbeds or space to accommodate guests. Unless you arrive very early, it's almost impossible to find somewhere to relax by the pool. Another disappointment was the daily parking charge. Given the already high room rates, along with the expensive food and drinks, charging guests extra for parking feels excessive and not what I would expect from a 5-star hotel. Throughout our stay, we also noticed many other guests expressing similar frustrations. Unfortunately, the attitude and hostility shown by some members of staff when dealing with complaints only made the experience more disappointing. Overall, this hotel falls well short of the standards expected from a 5-star property. While the hotel may look impressive, the service, cleanliness, and overall guest experience did not justify the premium price.

Facilities Details

Free Wifi

Fitness Center

Designated Smoking Area

Laundry

Babysitting/Child Services

Express Check-in/Check-out

Meeting stationery

Windsurfing

Diving

Garden

Skiing

Bicycle Rental

Newspapers

Ticket Service

Baggage Storage

Horseback Riding

Business Center

24-Hour Front Desk

Snorkeling

Snack Bar

Elevator

Self Parking

Valet Parking

Terrace

Concierge Service

Free Wifi

Fitness Center

Designated Smoking Area

Laundry

Babysitting/Child Services

Express Check-in/Check-out

Meeting stationery

Windsurfing

Diving

Garden

Skiing

Bicycle Rental

Newspapers

Ticket Service

Baggage Storage

Horseback Riding

Business Center

24-Hour Front Desk

Snorkeling

Snack Bar

Elevator

Self Parking

Valet Parking

Terrace

Concierge Service

10 Available Room Types

Classic Double or Twin Room

Non-smoking

Sleep comfort items

Satellite Channels

Soundproof

Room service [24-hour]

Blackout curtains

Minibar

Wardrobe/Closet

Bathtub or Shower

Daily housekeeping

Free Wifi

Bidet

Telephone

Clothes Rack

Desk

Toiletries

Internet [LAN]

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

Private bathroom

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Roll-in shower

Luxury Suite, Balcony

Sleep comfort items

Electric Kettle

Satellite Channels

Blackout curtains

Bidet

Tea/Coffee Maker

Clothes Rack

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Balcony/Terrace

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

High floor

Air Conditioning

Sitting Area

Free Wifi

Room service [24-hour]

Non-smoking

Soundproof

Minibar

Wardrobe/Closet

Bathtub or Shower

Daily housekeeping

Telephone

Internet [LAN]

Towels

Private bathroom

Bathrobes

Hair dryer

Roll-in shower

TRIPLE CLASSIC

25 Square Meter

Superior Double or Twin Room

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Soundproof

Room service [24-hour]

Blackout curtains

Minibar

Wardrobe/Closet

Bathtub or Shower

Daily housekeeping

Free Wifi

Bidet

Telephone

Clothes Rack

Desk

Toiletries

Internet [LAN]

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

Private bathroom

Hair dryer

Air Conditioning

Free instant coffee

Extra Long Beds (> 6.5 ft)

Roll-in shower

Deluxe Double or Twin Room

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Soundproof

Room service [24-hour]

Blackout curtains

Minibar

Wardrobe/Closet

Bathtub or Shower

Daily housekeeping

Free Wifi

Bidet

Telephone

Clothes Rack

Desk

Toiletries

Internet [LAN]

Balcony/Terrace

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Free instant coffee

Extra Long Beds (> 6.5 ft)

Roll-in shower

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Bicycle Rental

Self Parking

Valet Parking

Food & Drink

Snack Bar

Front Desk Services

Express Check-in/Check-out

Newspapers

Ticket Service

Baggage Storage

24-Hour Front Desk

Concierge Service

Activities

Windsurfing

Diving

Skiing

Horseback Riding

Snorkeling

Entertainment and Family Services

Babysitting/Child Services

Meeting stationery

Business Facilities

Business Center

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Designated Smoking Area

Garden

Elevator