Villa Paradiso Dell'Etna

We booked the superior room with view att Etna 13 days before arrival. When we went to the hotel there was No room for us. They sent us to a different hotel 10 minutes drive away. They made us pay the same price for a terrible room But we were desperate with No alternatives. They refuse to give us a compensation. They use this hotel to attract tourists to the area and send You to other hotels.

Villa Paradiso Dell’Etna is a great place for you vacation in Sicily as they have great baroque decorated rooms and an amazing breakfast terrace with an incredible view to Etna. Paradiso dell'Etna is also the perfect venue for a wedding. Loved their little corner filled with trees and ivy and classy iron tables and chairs, as well as the whole building with such elegant balconies and porch filled with stone flower pots. Would definitely come back soon!

I can't really speak to my experience at this hotel because I never got to stay there. So why write a review? Well, you will decide if this is helpful. The day before our one-night stay the hotel notified my wife and I they had a maintenance issue and could not receive us. They advised that they had booked us into another hotel at their expense. Well, that was okay with us. That is until we found a charge for the room at Villa Paradiso that we did not stay in! They said oh yes, we paid at the other hotel and you pay here. I explained to them that when they offered the substitute at their expense we assumed they were paying for our inconvenience. It went rapidly downhill from there. Bottom line: We are not in the habit of paying for accommodations that did not accommodate us. Welcome to Paradise!