Hotel Villa Giatra

Today was the first time I went there is definitely there will be other times the place is really very nice I like that green lawn and the pool I told myself however to go there during the week until Saturday because on Sunday there are too many people

First experience in the pool, clean environment, kind and caring kiosk staff, the thing that puzzles me is only one.... that sort of stones that line the entrance to the pool floor, my daughter sanded her feet and legs and almost everyone (having a chat) reported small cuts and scratches! I would say that it is to be reviewed, as it is to be reviewed the animation almost nonexistent and the thousand Thousand ants that invaded our lunch 😅 x the rest ... all cute come on!

The hotel is in need of some serious renovation as the rooms although large are poorly kept, the beds are like the floor of a boxing ring and the shower cubicle door kept falling off. The staff outside the hotel were great very energised and friendly but the ones Manning reception and in the dining area were awful...terrible customer service, some of which may have been due to the language barrier but at breakfast bringing out extra fruit was a major battle. Food was awful ate there one time and regretted it even breakfast was dire. There's meant to be a bar but no one is there manning it and reception have better things to do apparently. I really thought it would be perfect for Gordon Ramsey to roll in with his truck and sort the whole place out. Finally a word about the noise...it's horrendous - during the day they play dance music very loudly by the pool and at night the parties seemed to start at 11pm and go on until 4am we were lucky as we had a room that was up on the 2nd floor but still required ear plugs and even then it was noisey. Overall very disappointed but for the pool and staff around it it would have got a 1 Star award.