Bed & Breakfast Armonia

We had an excellent stay. The b&b is located on the main street in Ortigia. It has shops amd restaurants at 1 min walking distance. Even if it is on the main street, it is very quiet at night we could have a proper rest. The room was very nice and it had everything you need.

We are still shocked by what happened. First of all, although we had booked in the B&B Armonia they made us stay in the B&B “Ortigia Bedda”, in the same building, in which if I had read the reviews I would never have booked. In fact, unfortunately we were able to verify with our own eyes what other users also said: radiator full of rust, shower and sink full of rust and limescale, toilet seat completely chipped, plaster removed from the walls, headboard with obvious stains, full balcony of rubbish and rubble, general filth. I attach photos of everything. Furthermore, you also have to beg for toilet paper of which you are given a limited roll. Furthermore, on the second day we were informed of a plumbing problem for which a plumber should have come from 4pm to 4.30pm, we clearly agreed, except that we only managed to get back to the room at 6.30pm: we were on the road for two hours, tired and with everyone our evening plans were upset by the fact that we hadn't even been able to change for hours. Upon returning we discover that the problem hasn't even been completely solved: we should only wash ourselves with boiling water. The owner offers us a breakfast for the next day, we accept the breakfast but underline all the inconveniences we have had, whereupon we discover there was a free room in which we are told that we could use the bathroom "but if you can avoid using the bed it would be better”, evidently washing another pair of sheets would have been too tiring. But then we ask ourselves, why wasn't this room given to us at 4.30pm, avoiding all the inconvenience? At that point, dissatisfied with the service, we report the problem to Booking. The next day we find shocking and aggressive audio messages from the owner: if we only allowed ourselves to criticize the service, and never the person, unjustified insults were leveled at us. We have been called "cowards", "two-faced", "evil", my boyfriend "submissive to my wickedness", having a photo of my degree I am told "that it is not because of a degree that I can consider myself intelligent" (there I would like to point out that no one had ever mentioned alleged intelligence or boasted of qualifications). We are really shocked, we have traveled a lot and therefore we also know how to adapt to inconveniences, but something like this has never happened. Luckily, everything was reported to Booking, they themselves were shocked and mortified and apologized in every way, even providing us with a small refund for the inconvenience we had and advising me to do this detailed review and reported the property. I already know that these words of mine will receive an equally aggressive response from the owner, after all, from a person who acted in such an unprofessional way, insulting people unknown to him, his customers, I can't expect anything different. Finally, I would like to point out that we were NEVER even apologised, fortunately I have proof of all the conversations. Syracuse is beautiful, please don't let these people ruin it.

Not bad, but not special. Average is a good description. I wouldn’t be worried if I had to stay here again, but if going back I will look for other options first. The owner was very friendly and service minded. Easy and good communication around check-in and -out. The location is maybe the most central you can get in all of Ortigia. Unfortunately, a bit too central. The main street outside the window was louder than expected. The general standard of our room was a bit old.