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Reviews from Guests

4.0/5

tripadvisor

779

Reviews

from real guests

Sdondello

5

/

5

This xperience is fully worth a 5 * one…from beginning to the end. Everything is spot clean, staff is friendly. Brakfast super. We spent 2 days with the aim to switch off….we made it!

susansjoeblom67

5

/

5

Lovely hotel nestled in the leafy streets close to the centre of Merano. Welcoming and attentive staff throughout our stay and also to say how friendly all the communications were before we arrived. The half-board option worked extremely well and the food was wonderful. The hotel facilities were great and after a hot morning's shopping in town, it was lovely to lie by the pool in the shade of the trees. We would definitely recommend staying here and would love to return. We had a fabulous room, fresh, bright, modern and spacious, with of all things a vinocave which was a first for us. Clever strategy as we would not normally use a minibar but this was just too good not take (pay) for a bottle of wine from! The hotel's wine cellars are very well stocked and we were able to order several boxes of wine to take home with us which was also great. Our son's room was also very spacious and he benefited from an upgrade. The decor in his room was a little dated and I imagine the hotel is re-fitting rooms on an on-going basis. All in all a lovely couple of days, so thank you all very much.

Paradise38655997520

5

/

5

Sometimes there are hotels where you just stay overnight – and then there are places where you feel at home from the very first moment. That is exactly how we felt in this beautiful, family-run 5-star hotel in South Tyrol. We felt this special, warm atmosphere as soon as we arrived. The entire team is incredibly attentive, friendly, and helpful. Everything feels so natural and warm that you quickly get the feeling of not just being a guest, but of being truly welcome. This family-like atmosphere made our stay very special. Our room was spacious, beautiful, and very clean. There was enough space to really feel comfortable, and you can feel the attention to detail everywhere. For us, the hotel is a little oasis in the middle of Merano – a place to arrive, take a deep breath, and enjoy. We were also spoiled anew every day with culinary delights. We had booked half-board and were thrilled with the dinners. The cuisine was varied, creative, and simply outstanding in terms of taste. Every evening there was something new to discover. Plus a wonderful selection of wines – here, too, no wishes are left unfulfilled. And then the breakfast... simply fantastic! A buffet where you don't even know where to start because the selection is so large and lovingly put together. Everything your heart desires can truly be found here. But what we will remember most are the people and this special atmosphere. You can tell that this hotel is run with a lot of heart and that hospitality here is not just a word, but is actually lived out. We enjoyed our stay from the bottom of our hearts and left with a heavy heart. We will definitely be back and are already looking forward to being able to spend a few more wonderful days in this little oasis. A very heartfelt thank you to the entire team for the wonderful time! ❤️

Facilities Details

Pool

Free Parking

Airport Shuttle (free)

Airport Shuttle (surcharge)

Free Wifi

Spa

Sauna

Coffee/tea maker

Fitness Center

Designated Smoking Area

Proposal spot

Parking (limited spaces)

Skiing

Ski service

On-site accessible self parking

Ticket Service

Terrace

Horseback Riding

Laundry

Elevator

Bicycle Rental

Tours

Accessible concierge desk

Accessible route to the registration desk

Accessible public restrooms

Hiking

Garden

Shops (on site)

Baggage Storage

Library

Concierge Service

Lockers

Indoor fireplace

Shuttle Service (free)

Ski School

Fishing

Nightclub/DJ

Yoga room

Outdoor Pool (seasonal)

Valet Parking

Computer station

10 Available Room Types

Penthouse Suite
Penthouse Suite
Penthouse Suite
Penthouse Suite
Penthouse Suite
Penthouse Suite
Penthouse Suite
Penthouse Suite

Penthouse Suite

Mirror

Mirror

Non-smoking

Non-smoking

TV

TV

Tile/Marble floor

Tile/Marble floor

Sleep comfort items

Sleep comfort items

Close-caption TV

Close-caption TV

Electric Kettle

Electric Kettle

Soundproof

Soundproof

Minibar

Minibar

Bathtub or Shower

Bathtub or Shower

Fan

Fan

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Bidet

Bidet

Hypoallergenic

Hypoallergenic

Telephone

Telephone

Internet [LAN]

Internet [LAN]

Dining Table

Dining Table

Bathroom phone

Bathroom phone

Toiletries

Toiletries

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Junior Suite
Junior Suite
Junior Suite
Junior Suite
Junior Suite
Junior Suite

Junior Suite

Mirror

Mirror

Non-smoking

Non-smoking

TV

TV

Tile/Marble floor

Tile/Marble floor

Sleep comfort items

Sleep comfort items

Close-caption TV

Close-caption TV

Electric Kettle

Electric Kettle

Soundproof

Soundproof

Minibar

Minibar

Bathtub or Shower

Bathtub or Shower

Fan

Fan

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Bidet

Bidet

Hypoallergenic

Hypoallergenic

Telephone

Telephone

Internet [LAN]

Internet [LAN]

Dining Table

Dining Table

Bathroom phone

Bathroom phone

Toiletries

Toiletries

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Oldtimer Suite
Oldtimer Suite
Oldtimer Suite
Oldtimer Suite
Oldtimer Suite
Oldtimer Suite

Oldtimer Suite

Mirror

Mirror

Non-smoking

Non-smoking

TV

TV

Tile/Marble floor

Tile/Marble floor

Sleep comfort items

Sleep comfort items

Close-caption TV

Close-caption TV

Electric Kettle

Electric Kettle

Soundproof

Soundproof

Minibar

Minibar

Bathtub or Shower

Bathtub or Shower

Fan

Fan

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Bidet

Bidet

Hypoallergenic

Hypoallergenic

Telephone

Telephone

Internet [LAN]

Internet [LAN]

Dining Table

Dining Table

Bathroom phone

Bathroom phone

Toiletries

Toiletries

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Panoramic Suite
Panoramic Suite
Panoramic Suite
Panoramic Suite
Panoramic Suite

Panoramic Suite

Mirror

Mirror

Non-smoking

Non-smoking

TV

TV

Tile/Marble floor

Tile/Marble floor

Sleep comfort items

Sleep comfort items

Close-caption TV

Close-caption TV

Electric Kettle

Electric Kettle

Soundproof

Soundproof

Minibar

Minibar

Bathtub or Shower

Bathtub or Shower

Fan

Fan

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Bidet

Bidet

Hypoallergenic

Hypoallergenic

Telephone

Telephone

Internet [LAN]

Internet [LAN]

Dining Table

Dining Table

Bathroom phone

Bathroom phone

Toiletries

Toiletries

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Superior Double Room
Superior Double Room
Superior Double Room
Superior Double Room
Superior Double Room

Superior Double Room

Mirror

Mirror

Non-smoking

Non-smoking

TV

TV

Tile/Marble floor

Tile/Marble floor

Sleep comfort items

Sleep comfort items

Close-caption TV

Close-caption TV

Electric Kettle

Electric Kettle

Soundproof

Soundproof

Minibar

Minibar

Bathtub or Shower

Bathtub or Shower

Fan

Fan

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Bidet

Bidet

Hypoallergenic

Hypoallergenic

Telephone

Telephone

Internet [LAN]

Internet [LAN]

Dining Table

Dining Table

Bathroom phone

Bathroom phone

Toiletries

Toiletries

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Facilities Details

Pool and Spa

Spa

Fitness Center

Outdoor Pool (seasonal)

Sauna

Parking and Transportation

Parking (limited spaces)

Airport Shuttle (free)

Bicycle Rental

Airport Shuttle (surcharge)

Shuttle Service (free)

Free Parking

Valet Parking

Front Desk Services

Ticket Service

Baggage Storage

Concierge Service

Lockers

Activities

Skiing

Horseback Riding

Hiking

Ski School

Fishing

Entertainment and Family Services

Ski service

Nightclub/DJ

Shops

Shops (on site)

Common Areas

Terrace

Library

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Proposal spot

On-site accessible self parking

Elevator

Tours

Accessible concierge desk

Accessible route to the registration desk

Accessible public restrooms

Garden

Pool

Designated Smoking Area

Indoor fireplace

Coffee/tea maker

Yoga room

Computer station