Du Lac et Du Parc Grand Resort

Location: the resort certainly hit the sweet spot for me and my family ( 6 adults and 4 children ages 2-6). The lake was right outside the gates of the property, on the opposite side - across the street from the town mini-mall with supermarket and a 15 minute stroll along the lakefront walking/bicycle path to the town center ( Riva del Garda). Atmosphere : Definitely a more ‘upscale’ Property with lush gardens and beautiful pathways. Rooms: We booked a two room cottage as did one of my daughters. Zero personality with white walls, white cabinets and zero decoration. It was decently equipped which includes a dishsoap and sponge. Couch bed was ok for kids and unbearable for adults. Bathroom adequate. Bedroom storage decent. Outside patio with 4 chairs. As for our original room( bungalow 1) the location could not have been worse ! We were literally at the crossroads for the main hotel entrance, the suite hotel entrance and the pathway to all else ( pool, restaurant and lake ). And to top it off when people were exiting the restaurant and gym they were directly facing our room. So…. Beautiful and lush it was not. We requested a room change from the front desk given the almost $600/ night charge for the two of us. My husband was told this was not possible. I asked to speak to the manager who kindly listened to my concerns but initially repeated what my husband was told. When I explained how deeply unhappy I was he said let me see what I can do. Hours later he had one of his employees show me a beautiful suite whose balcony was street facing with the noise that went along with it. Definitely not what I signed up for. The other option was moving rooms the next day. Other than having no room still after 2pm we were switched and we were quite happy with the room location change. Restaurants; the more casual restaurant near the pool served tasty pizzas. Service was ok. The over restaurant which was outdoors was hot, the service awful and the food no better. Definitely don’t waste you time and money here. The grounds and pool- simply beautiful!! We also checked out the adult pool ( which we didn’t make use of because with were with our family with children) which was tucked away and looked quite nice. Kids club- 3 of our grandchildren (4,4.5, And 6) loved it here. We had to pull them away at times. Would we return- yes as long as we were clear on room location

Very odd experience at this hotel. Some of it was amazing and some of it was really disappointing. We arrived late at night and were given the wrong room type which was too small for our family and also incredibly basic (no natural light either). Asked for the correct room and told it was not available and night reception could not do anything - speak to main reception in the morning. Which we did. They appeared entirely uninterested in the situation and when pushed they said our travel agent was at fault for the wrong room so we need to speak to them. They actually made out we were being difficult - so much for looking after the customer. Our agent did in the end sort us out with a better room at their cost. Despite the hotel telling them there were no other rooms available. A fib - a large suite in the modern block was available and empty for the week but the hotel would rather we stayed in a tiny dark room than try to help customers. Put that to the side - other staff were also very uninterested - towel staff / spa staff / pool bar staff and waiting staff. All aloof and unhelpful and in many cases rude. It was bizarre - bad hospitality and not what you expect at this price point and rating. They couldn’t be bothered to help or fund a solution. Positives - the suite we moved to was incredible - avoid the bungalows - they were appalling and very out of date. Food - good. Amenities were good but most of all the setting was amazing and a wonderful place to be. Views, proximity to the lake and pool / gym etc options all good. Charging €60 for a padel court when paying a lot for a hotel is a bit stingy. So overall this is an excellent hotel in the modern rooms. It is severely let down by a seemingly consistent attitude problem from staff which I assume comes from the top - which makes sense given how awful management were at dealing with a family stuck in a poor room that they had not booked and was below the standard paid for. A real mixed bag of a week!!!

For a long time, we have stayed every summer as a family in this magnificent hotel: the Murialdo suites are very comfortable and perfectly maintained, particularly for couples with young children, who are superbly treated by the staff, who are adorable! The half-board at the Aria restaurant is of an excellent gastronomic level with a wide choice that is renewed every day, for a reasonable price given the quality: highly recommended.