Hotel Le Meridien Turin Art+Tech

Basic DoubleTree / Hilton standards not met: No luggage assistance at check-in and no signature DoubleTree welcome cookie. Only after asking were we told about a “US supply issue,” with no alternative or service recovery offered. 2. A one-minute request became a one-hour ordeal: We requested just one extra duvet. Due to poor communication between housekeeping and the front desk, it was simply left on our luggage without being properly prepared, and the staff member appeared ready to leave. What should have taken minutes became an hour-long problem. Management later characterized this as an occupancy/booking issue, although the front desk was fully aware of our arrangement at check-in. This was clearly an internal communication failure, not a guest issue. 3. Management made the situation worse: Ms. Catia Manfredi (RDM) initially apologized and promised follow-up and compensation, but these commitments were not honored by the hotel. GM Lucio Bertoncello Brotto responded defensively and shifted responsibility onto us, claiming that we had behaved inappropriately toward housekeeping. This version of events was inconsistent with what actually happened and with the documentation we retained. Instead of addressing the communication and service failures, management focused on defending the hotel and blaming the guest. li We escalated the matter to Hilton Corporate, which subsequently provided US$200 in compensation—approximately 50% of our room charges. Additional issues included dusty floors and loud early-morning construction. After our stay, I also found similar reviews on multiple platforms describing dismissive management and a tendency to blame guests. This made our experience feel less like an isolated incident and more like a recurring management issue.

Perfect hotel for those who wish to stay in the Lingotto area without giving up comfort, tranquility, and quality. The staff stands out for their professionalism and courtesy, the rooms are spacious, well-kept, and quiet, while the common areas and the restaurant maintain the high standards of the Hilton brand. The breakfast is truly impeccable, rich, varied, and with quality products, just like the restaurant menu, which lives up to the chain's reputation. A property that represents a safe choice for both a business trip and a leisure stay in Turin.

Hotel located on the former FIAT production site, redesigned by talented architects. It is a four-star hotel, so the service is very (too) professional. I appreciate human contact more. An AI would not have done better. The architecture is impressive. The restaurant ceiling reaches about twenty meters high. The room is very large and clean. It overlooks a huge parking lot and the roof of the old factory, on which there is an oval track that was used for testing. A must-visit. The site is the realm of excess. The hotel is adjacent to the Lingotto shopping center, on which the aforementioned track is located. Multiplex, restaurants, shops, play areas, you can find everything there. The breakfast buffet is worthy of the establishment's four stars, with real coffee prepared by a bartender and not by an automatic machine. Hilton is like Marriott. You are never disappointed.