Grand Hotel Trento

Extraordinary hotel, designed to be extremely old-fashioned and stylish. Unfortunately not a good fit for us overall; it seems intended to reflect an old, elitist style.

The hotel is near the train station and the city center. The decor is in an old English style. Everything is actually very lavish and generous, from the hallways, the bar, dining rooms, to the rooms. There was enough space for bicycles in a corner of the parking garage. The quality of sleep was good; however, I had trouble finding the light switches. They are embedded in the nightstand and only barely visible! The staff was friendly but distant. The breakfast was truly Italian.

We had a rather poor experience as despite being named a Grand Hotel we didn't find it too grand. The foyer is most grand, but after that initial start it goes downhill from there. Our room was small, smelly, no tissues in room or complimentary water. Went out for dinner to a local restaurant for dinner and our group of 6 thought let's have a night cap back at the hotel bar. After waiting 5 minutes at the bar, a staff member from housekeeping final noticed us and said he would try and find a bar person to serve us but waited another five minutes before giving up and heading to bed. It was only 9pm! To top it off, we believe that our bed had bed bugs as my wife was bitten and had numerous lumps on her legs and back in the morning. To the hotel credit they finally respond to the email from our tour company (but not our complaint) and advised that they inspected the room and no issues were found. Maybe it occurred at another hotel but we are not convinced. Maybe we were just unlucky?