Hotel Hermitage

4.0 / 5

•

Via Biodola 1

Reviews from Guests

4.0/5

805

Reviews

from real guests

O1437OXsofiaa

They really need to work on their customer service, this is not a 4 star hotel. Also if you stay here I would 100% avoid going to the rooftop. The rooftop has the WORST customer service I have ever experienced and when I told the hotel staff they were more rude. Room was good but nothing out of the ordinary. Elevator is SUPER slow and so tiny so keep in mind if you’re someone that doesn’t like to take the stairs.

D7791JFclareg

This is a truly beautiful hotel, in the perfect location. I booked a room overlooking the Arno, on the second floor, and it really was a 'room with a view' - even more wonderful than I had imagined. The decoration is colourful and often delightfully quirky, and the whole place very clean, cared-for, and well maintained. Breakfast is served in a lovely room at the top of the building, and the staff are friendly and helpful: order the cappuccino, which comes with cocoa palm trees stencilled on top! There were thoughtful touches everywhere, and I wouldn't hesitate to stay there again if I have the chance to return to Florence. I had, I confess, been a little anxious after booking, on reading some of the more negative reviews on TripAdvisor. There are indeed some stairs to negotiate as you arrive, before getting to the lift to reach reception on the fifth floor. But the great location makes up for any minor inconvenience involved, and I experienced no problems whatsoever with noise. Although so close to the river, I was relieved to find that the windows have screens to shield you from the dreaded zanzare (mosquitos!). You are in the midst of everything, but in a little oasis within the city. There is a charming and comfortable lounge on the top floor - the kind of common space that is too often missing from hotels these days. From there too you can look straight down to the river and the Ponte Vecchio, and the views from the breakfast room are also glorious, across the rooftops to the Palazzo Vecchio. The Hotel Hermitage really is a very special place to stay.

martincrick

This delightful hotel has a lovely boutique feel. Amazing location with beautiful decor, and a very good restaurant as well. The staff are super helpful and were always ready to assist.

Facilities Details

Pool

Free Parking

Airport Shuttle (surcharge)

Free Wifi

Kids club

Playground

Spa

Sauna

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

Babysitting/Child Services

Ticket Service

Canoeing

Diving

Private bath

Tennis Court

Horseback Riding

BBQ grill

Elevator

Snorkeling

Bicycle Rental

Water sports (non-motorized)

Meeting stationery

Windsurfing

Golf course [on-site]

Garden

Proposal spot

Towels

Skiing

Fishing

Baggage Storage

Business Center

24-Hour Front Desk

Smoke-free property

Snack Bar

Terrace

Computer station

Boating

Hair/Beauty Salon

ATM on site

Concierge Service

Pool

Free Parking

Airport Shuttle (surcharge)

Free Wifi

Kids club

Playground

Spa

Sauna

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

Babysitting/Child Services

Ticket Service

Canoeing

Diving

Private bath

Tennis Court

Horseback Riding

BBQ grill

Elevator

Snorkeling

Bicycle Rental

Water sports (non-motorized)

Meeting stationery

Windsurfing

Golf course [on-site]

10 Available Room Types

Double or Twin Room, Balcony, Garden View

Double or Twin Room, Balcony, Garden View

Non-smoking

Bar

Satellite Channels

Soundproof

Pets allowed in room

Air Conditioning

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Balcony/Terrace

Towels

Bathroom phone

Sleep comfort items

Toilet

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Clothes Rack

Room service [24-hour]

Double or Twin Room, Sea View

Non-smoking

Bar

Satellite Channels

Soundproof

Pets allowed in room

Air Conditioning

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Balcony/Terrace

Towels

Bathroom phone

Sleep comfort items

Toilet

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Clothes Rack

Room service [24-hour]

Triple Room, Sea View

Non-smoking

Bar

Satellite Channels

Soundproof

Air Conditioning

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Balcony/Terrace

Towels

Bathroom phone

Sleep comfort items

Toilet

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Clothes Rack

Room service [24-hour]

Suite

Non-smoking

Bar

Satellite Channels

Soundproof

Air Conditioning

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Balcony/Terrace

Towels

Bathroom phone

Sleep comfort items

Toilet

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Clothes Rack

Room service [24-hour]

Family Room, Sea View

Non-smoking

Bar

Satellite Channels

Soundproof

Air Conditioning

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Balcony/Terrace

Towels

Bathroom phone

Sleep comfort items

Toilet

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Clothes Rack

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Spa

Sauna

Parking and Transportation

Airport Shuttle (surcharge)

Bicycle Rental

Free Parking

Food & Drink

Snack Bar

Front Desk Services

Ticket Service

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Activities

Canoeing

Diving

Tennis Court

Horseback Riding

Snorkeling

Windsurfing

Skiing

Fishing

Entertainment and Family Services

Babysitting/Child Services

Kids club

Meeting stationery

Playground

Smoke-free property

Business Facilities

Business Center

Shops

Shops (on site)

Hair/Beauty Salon

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Pool

Private bath

BBQ grill

Coffee/tea maker

Elevator

Water sports (non-motorized)

Golf course [on-site]

Garden

Proposal spot

Towels

Computer station

Boating