Hotel Privilege

As I have read in other reviews, do not trust this property. They canceled my reservation close to my departure. An organization bordering on ridiculous.

My husband and I booked this hotel for our honeymoon. Just 3 days before we were due to be in Florence, we received an email saying our reservation was canceled. We called the hotel, sent an email, and called Marriott headquarters, and no one could give us answers or offered to help us. Mind you, we are Bonvoy members and had our wedding block at a Marriott. We are so disappointed in the way things have been handled and will no longer be staying with Marriott.

Had a great stay at this hotel, the room was as expected and really clean. The staff are all extremely friendly and go out their way to ensure you have a great stay. Cannot fault the hotel.