Italiana Hotels Florence

3.0 / 5

•

Viale Europa 205, 50126 Firenze, Florence, Italy

Reviews from Guests

3.0/5

1,759

Reviews

from real guests

vkochk803694

We booked a hotel that was offered to us as a 4-star hotel, but once there, we saw that it does not correspond because it is old and needs to be renovated, and above all, soundproofed.

Marj92

The positives: the staff, the pool, the restaurant with a decent daily menu, the comfortable mattresses, the proximity to Florence: 25 min by bus, stop right next to the hotel. Complete breakfast. The negatives: the beds are too small (120?), the limited pool hours, the endless wait at the cafe in the morning, prolonged by machines that break down. A bit lacking for a 4-star hotel, despite staff who make an effort.

romitas870

The hotel needs significant improvements, starting with cleaner rooms, updated furniture, and management that is willing to assist both guests and employees. When we checked in, the front entrance was littered with trash, and the overflowing garbage can had trash spilling onto the ground. It made a poor first impression. The check-in process was equally disappointing. The front desk simply asked for our names and handed us our room keys. We were given no information about breakfast hours, check-out time, pool access, or even where our room was located until we specifically asked. When we entered our room, it was unacceptable. The room was dirty, the furniture was damaged, there were holes in the walls and artwork, the mattress was stained and blackened, the bathroom sink would not drain properly, and the floor had not been vacuumed. The photos speak for themselves. We immediately requested a different room but were refused. We then asked to speak with the manager and were told he was not on the property, despite a sign clearly stating that the manager was on duty. About 30 minutes later, after contacting TripAdvisor, we learned that the manager, Mario, had in fact been there the entire time. Even then, he refused to speak with us. To make matters worse, we watched Mario address another guest's concerns while continuing to avoid us. When I attempted to speak with him directly, he said he had to leave and simply walked back into his office. This experience demonstrated a complete lack of customer service, professionalism, and accountability. Between the poor condition of the property and the management's unwillingness to address legitimate concerns, I cannot recommend staying at this hotel.

Facilities Details

Free Parking

Free Wifi

Spa

Meeting stationery

Garden

RV, bus, truck parking

Baggage Storage

Business Center

24-Hour Front Desk

Outdoor Pool (seasonal)

Smoke-free property

Snack Bar

Elevator

Desk/workspace

Terrace

Computer station

Concierge Service

Free Parking

Free Wifi

Spa

Meeting stationery

Garden

RV, bus, truck parking

Baggage Storage

Business Center

24-Hour Front Desk

Outdoor Pool (seasonal)

Smoke-free property

Snack Bar

Elevator

Desk/workspace

Terrace

Computer station

Concierge Service

10 Available Room Types

Deluxe Room

Smoking allowed

Sleep comfort items

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Bathtub or Shower

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Internet [LAN]

Towels

Interconnecting Room(s) Available

Shower

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Wifi (Surcharge)

Free bottled water

Room service [24-hour]

Junior Suite

Non-smoking

Sleep comfort items

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Bathtub or Shower

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Internet [LAN]

Towels

Interconnecting Room(s) Available

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Clothes Rack

Wifi (Surcharge)

Free bottled water

Room service [24-hour]

Classic Double Room

Smoking allowed

Sleep comfort items

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Bathtub or Shower

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Towels

Interconnecting Room(s) Available

Private bathroom

Free Toiletries

Hair dryer

Clothes Rack

Wifi (Surcharge)

Free bottled water

Room service [24-hour]

Quadruple Room

Non-smoking

Sleep comfort items

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Bathtub or Shower

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Internet [LAN]

Towels

Interconnecting Room(s) Available

Private bathroom

Free Toiletries

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Wifi (Surcharge)

Free bottled water

Room service [24-hour]

Classic Twin Room

Smoking allowed

Sleep comfort items

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Bathtub or Shower

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Towels

Interconnecting Room(s) Available

Private bathroom

Free Toiletries

Hair dryer

Clothes Rack

Wifi (Surcharge)

Free bottled water

Room service [24-hour]

Facilities Details

Pool and Spa

Spa

Outdoor Pool (seasonal)

Parking and Transportation

RV, bus, truck parking

Free Parking

Food & Drink

Snack Bar

Front Desk Services

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Meeting stationery

Smoke-free property

Business Facilities

Business Center

Common Areas

Terrace

Internet Access in public areas

Free Wifi

Miscellaneous

Garden

Elevator

Desk/workspace

Computer station