We stood two nights in Florence with the family(including a 1 year-old baby). We specifically requested to check out but to keep our baggage in the reception so we can take one more tour during the day. It was confirmed prior to the visit. On our leaving day, the attendant from the hotel told us that it was not possible when checking out, that “the reception is not a storage place” We ended up changing our itinerary for the day, paying two taxis to the train station, and paying to store our baggage there, so we can spend our last day in this lovely city. Total of €85 for this “inconvenient”. The good part is that we didn’t have any tours booked, if not we would have missed them, too.
The attendant at reception was non-courteous at all. We also called the contact numbers located in the contact information card with no answer.
It is easily understandable they don’t care about this situation, since there is a lot of tourists coming to Florence every day, so there are a lot of easy money for them to get. If they don’t care about their commitments, I don’t expect any changes with a bad review. I just writing this to help future customers avoiding situations like this in the future.
