Ritz
2.0 / 5
Lungarno della Zecca Vecchia24,Florence,50122






Reviews from Guests
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2.0/5
104
Reviews
from real guests
155judis
5
/
5
My friend & I hired an apartment, online, it was nice, BUT it was the only one in an office block, which was empty for an Easter break, but people kept banging on the ground floor glass door as they went by, & we were so frightened through the night, also we could not get warm, April 2014. So the next day we left & the hotel I found, online at 03.15, was The Ritz which I thought was going to be pricey, we only got a token payment back from the apartment, so it turned out to be an expensive holiday.
Anyway the staff, room & our food, everything was perfect. We had taken our own 'porridge', for self catering, the staff at hotel were brilliant, they had never seen porridge but made ours perfectly every morning. The family run hotel was in the middle of refurbishing, the corridors were a little tired, but one doesn't eat or sleep in the corridors. Our room was clean, spacious with very comfy beds & clean bedding, we are fussy so would not say it was clean if it wasn't. Reception staff called cabs for us if we needed one, one cab we got back to hotel one night charged us far too much so the young lady on reception immediately got onto the cab manager, she spoke several languages fluently, we had a good holiday, staff were sorry to see us leave, I never heard anyone complain.
We had an inconsiderate person in next room who persisted in slamming his room door several times every night he came in, but that is not the hotel's fault it is people's ignorance, & one meets them the world over.
acflui
2
/
5
Odd hotel. Probably a nice hotel in the past but now, very old! Bad conservation and the bathroom did not have a place to close the shower place! The bathroom got all wet every shower we would take! Terrible!
BOW1096
2
/
5
We'd booked an apartment on airbnb but when we arrived we were told it wasn't ready and he'd booked us in to a 4star at the same price. The hotel is no where near a 4star -it's tired and the beds are uncomfortable. It's a 2 star in a good location.
Awful breakfast -poor quality and little choice.
On check out they then tried to charge us lots more than the agreement and much more than the hotel was worth.
Facilities Details
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Free Wifi
Facilities Details
Internet Access in public areas
Free Wifi