Villa Saulina

The location is perfect for trip in Florence and the area. Clean and worm place. The breakfast is nice. Kind personele, gave us perfect tips for perfect journey. They suggested us to visit some places that we"ll could never find alone. Highly recomended.

If you are looking to stay in a lovely hotel in the beautiful Tuscany countryside and don’t mind paying for those little extra touches, DO NOT STAY HERE!! Booked this hotel originally for 3 nights but ended up leaving after the first night. First impressions were good due to beautiful location, however things went downhill after the first couple of hours. The so called deluxe room was reminiscent of a Hugh Hefner boudoir! No wardrobe space, no drawers, glitter, padded doors and gawdy colours everywhere and cleanliness left a lot to be desired. It had an altogether grubby feel about it. After spending a significant amount of money at the on site restaurant we returned to our ( deluxe ) room to enjoy a drink on our terrace and the hot tub. At least we would have enjoyed the hot tub if it had ever had filled up above our ankles! ( this was after an hour of the water being on ) To further enhance our experience we received a phone call from reception informing us that they had received a complaint from the family staying above us about excessive noise. ( this was at 9:45pm not the early hours of the morning!! ) Considering the hot tub was so loud it was impossible to have a normal conversation, we were not amused as we were absolutely not being excessively noisy. We contacted reception to ask to speak about the situation and a member of staff came to our room and actually told us that it was not our fault and it was their fault for placing a young family in a room above a noisy hot tub. We decided to leave the next day as this was the last straw for us. To add insult to injury we were made to pay for 2 nights in a sub standard room and the attitude of the man on reception the next morning was a disgrace. Rude, arrogant, unhelpful and completely lacking in manners. We asked what the complaints procedure was, to which we were told there wasn’t one. No manager available to talk to and are so far still waiting 4 days later for a phone call to discuss the complaint. ( something tells me I will be waiting a lot longer!) Tuscany is a beautiful place and thankfully we relocated to another hotel which enabled us to enjoy this beautiful area.

OK its easier to list the issues we had: 1. The hotel had some sort of party/disco on the night we stayed, the music was deafening and our room was some distance from the hotel. This horrendous noise continued until the early hours of the morning. 2. The jacuzzi could only be filled a couple of inches as it ran out of hot water! 3. The only 'windows' in the room are in the doors, therefore you had to open a door to let in fresh air - when I tried to open the door the handle fell off - I then found that this door had never been locked and in fact wouldn't lock! 4. There are NO drawers, wardrobes or hanging space in the room therefore you have to put all your items on the floor! 5. The emergency light in the room has a blinking red/green LED light that shines out at night so you cannot sleep - after the noise had gone! the only solution as to place a towel over! 6. The only toiletries are small sachets of shampoo and soap - this is supposed to be 4* 7. Electrics - Only half the lights in room worked, one of the bed LED's didn't work, the jacuzzi speakers didn't work, the TV is nearly on the ceiling. 8. The pillows on the bed are so thin they look like pillow cases! 9. Decor - Well I guess they are going for the 'shabby chic' look when it fact its the 'falling down and dirty look'. Cracks in several places, really dirty areas including the shelf on the headboard, the shower cubicle (of which the doors nearly come off the runners) and the walls have had some sort of weird distressed look but it's just plaster! This is supposed to be a 4* hotel, when I tried to communicate the issues to the hotel I was simply told 'thank you for your feedback' and presented the bill! At £170 for one night.....take a look at the pics and decide yourself if you wish to stay! Me - I will be blunt, avoid the place at all costs!