Hotel Rex

4.0 / 5

•

Piazza Ricasoli 19

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Reviews from Guests

4.0/5

689

Reviews

from real guests

T6922ARandream

5

/

5

Very welcoming and competent staff Excellent recommendations for restaurants

333pierc

5

/

5

Hotel in a perfect location for those arriving by train, 100 meters from the station and 5 minutes from the gate to enter the beautiful historic center. Spacious, quiet, clean rooms. Professional and very kind staff. Recommended breakfast with a wide selection.

Sgabenow

1

/

5

I can only express an opinion on the treatment received during the booking phase, and it was decidedly DISAPPOINTING. I had identified availability for the Lucca Comics period at an absolutely reasonable price, in line with what was published on booking platforms, but magically at the time of booking everything was called into question and changed, since they hadn't noticed (the event confirmation dates having been released a few days earlier), with the price then resulting in being almost quadrupled; yes, you read that right, "4 TIMES AS MUCH." I was told that they would check the situation with the owner and that I would receive a response via email. No response ever arrived. Behavior of this type is extremely unfair and completely undermines customer trust. Justifying what happened with a generic "change of management" communicated right at the moment of booking seems hardly credible and leaves the impression of an attempt to adjust the price exclusively based on the event. A decidedly negative experience, especially due to the total lack of transparency and professionalism. Truly TERRIBLE

Facilities Details

Free Wifi

Children's books and toys

Baggage Storage

24-Hour Front Desk

Smoke-free property

Ticket Service

Elevator

Computer station

Free Wifi

Children's books and toys

Baggage Storage

24-Hour Front Desk

Smoke-free property

Ticket Service

Elevator

Computer station

4 Available Room Types

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Non-smoking

TV

Heating

Bar

Electric Kettle

Satellite Channels

Soundproof

Room service [24-hour]

Air Conditioning

Minibar

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Towels

Bathroom phone

Sleep comfort items

Toilet

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Clothes Rack

Bathtub

Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

TV

Heating

Smoking allowed

Bar

Electric Kettle

Satellite Channels

Soundproof

Room service [24-hour]

Air Conditioning

Minibar

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Towels

Bathroom phone

Sleep comfort items

Toilet

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Clothes Rack

Bathtub

Standard Triple Room

Standard Triple Room

Standard Triple Room

Standard Triple Room

Standard Triple Room

Non-smoking

TV

Heating

Bar

Electric Kettle

Satellite Channels

Soundproof

Room service [24-hour]

Air Conditioning

Minibar

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Towels

Bathroom phone

Sleep comfort items

Toilet

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Clothes Rack

Bathtub

Standard Single Room

Standard Single Room

Standard Single Room

Standard Single Room

Standard Single Room

Non-smoking

TV

Heating

Bar

Electric Kettle

Satellite Channels

Soundproof

Room service [24-hour]

Air Conditioning

Minibar

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Towels

Bathroom phone

Sleep comfort items

Toilet

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Clothes Rack

Bathtub

Facilities Details

Front Desk Services

Baggage Storage

24-Hour Front Desk

Ticket Service

Entertainment and Family Services

Children's books and toys

Smoke-free property

Internet Access in public areas

Free Wifi

Miscellaneous

Elevator

Computer station