Grotta Giusti Resort Golf & Spa

Grotta Giusti Thermal Spa Resort is a truly special place. The property is beautiful, the thermal spa is amazing, the food was excellent, and the service throughout our stay was outstanding. The staff made us feel very welcome, and I especially want to mention Romina. She was working so hard and seemed to be present in every area we visited, always with a great attitude and making sure guests felt comfortable and taken care of. An incredible experience overall. Highly recommended.

Pleasant relaxation; I appreciated the warm room before the pool, everyone has their own spot.

PLEASE beware. I stayed here and was so excited for the mineral water spa. While in the indoor spa “circuit” I went into the warm pool. It is very shallow but I almost drowned. While underwater, out of nowhere, my hair was sucked into some sort of suction. My mouth was maybe 2 inches from the surface but I was completely stuck and trapped underwater. The suction was so strong I couldn’t free myself. My friend was there, thank goodness, and she had to pull me so hard that my hair ripped, the sound was awful and extraordinary painful. I lost a chunk of hair and it was obviously painful. It was a terrifying experience and I would have drown if I was in there alone. There was no warning of this suction, just a warning not to dive. The suction was virtually invisible as it was the same color as the stone and the lighting in the area was dim. I let the spa know what happened with the intention of them taking it as a safety issue and putting some sort of warning for others, as this has the potential to cause drowning, especially if this happened to someone and they were alone. Miranda was the lady at the spa I believe, and she said that she would inform the spa manager and hotel, she seemed horrified and was very apologetic. However, nothing happened. We checked out at 7am the next day and I told the man at the front desk about the experience, he shrugged. I gave him the heads up that I would be writing a review so that they weren’t surprised reading this. In terms of the hotel, we were unimpressed by the food and service. Even if the experience in the spa didn’t happen, I wouldn’t recommend this hotel as the service was poor for a spa/resort and the food wasn’t good. The main pool outside was also dirty, so we didn’t get in the water. As hotel guests, the thermal cave costs an additional 50 euro to walk through (it was beautiful, though) and somewhere around 300 euro to be able to go into the cave water as it requires a diver to assist you. The website didn’t make it clear at all that you had to pay as a hotel guest to use these two amenities. Lastly, we both got a mud mask massage. We were in different rooms and afterwards discussed our experience. My friend was shocked when I said the masseuse put the mask on my back and left for about 15 mins. During the time my friend was getting her mask, her masseuses massaged her legs and feet while the mask dried. I paid for 2 of the same massages, so I don’t know why my masseuse left for that time. I’ve been to other Italian hotels and spas, this one is weird, poor service, and the spa is unsafe. Steer clear.