Nh Cavalieri

NH Pisa is the perfect stay in Pisa. Great facilities and staff the rooms are excellent and the location is so convenient for the train station and walking through the city.

We had an absolutely appalling experience at this hotel. On our last evening, we reported to reception that our toilet wasn't flushing properly before heading out. We returned at 11:30 PM, naturally assuming it had been fixed since no one told us otherwise. When we used and flushed the toilet, it completely flooded the bathroom. ​Reception were incredibly unhelpful and dismissive, claiming there was "nothing they could do because the maintenance man had gone home." This is both unacceptable ad irrelevant , as we had reported the issue hours earlier before leaving for the evening, so they had plenty of time to address it before he left. ​We pointed out that this meant we would have to walk down to the reception toilets in our pajamas in the middle of the night, and that we couldn't even use the shower because the floor was covered in toilet water - a real health risk. They still did absolutely nothing to help us. ​The next morning before checking out we mentioned it again. They simply kept repeating that there was a problem (too much paper in the toiler, or "somethung else" not sure what they were implying?!) but they couldn't do anything because they didn't know what it was, adding that they would "investigate after we had gone" as if that is a solution for They took no accountability. They either didnt understand or simply didnt care that they failed to provide the most basic health and hygiene measures for paying customers. No effort was made to appease us, and no recompense or refund was offered. Beyond unacceptable. Avoid.

We stayed as a couple, but were part of a larger party staying here as a base for the week for a family wedding in the Tuscan countryside. From the moment we checked in to leaving, the staff were all lovely and really helpful, special mention to Francesco on Reception, who helped us with car park directions for our son in law upon arrival, and then with locating a family member's purse which she had left behind on checking out. The hotel itself is lovely, very clean and our room was great, decent sized and modern. We were bed and breakfast, and while the breakfast was adequate snd nothing to complain about at all, it was quite basic compared to some other city hotels we have stayed at, next time we would probably just do room only and choose where to eat each day. The location is fantastic for the main train station for Pisa, which is directly opposite, and offers many routes - we used the train to explore and they are great, just remember to check for train strikes, which apparently happen often in Italy! (There was one while we were there, but it was clear from the train apps from days beforehand so we could plan around it). Pisa itself and the Tower about 20 min walk, but we did it lots of times, and it's fine. Pisa has lots of shops, restaurants, bars, and we found food and drinks we had to be lovely. We would definitely stay at this hotel again, and would recommend it. The only reason we have given 4 rather than 5 stars is for the lack of a hotel bar. It seems as though there was one at some point, as there is a bar area and plenty of seating, the seating area would have been a lovely place to enjoy a nightcap. Overall, a highly recommended, excellent choice for a stay in Pisa.