Charme

A really disappointing experience – not recommended! We stayed at this hotel as a group for one night and had a very unpleasant experience, especially during breakfast. They gathered us in a small cafeteria and served us a very poor and limited breakfast, while the other guests had breakfast in a separate restaurant with many more options. When I asked why we were treated differently and if I could see the other room, the staff did not answer. They turned around and left without saying a word. Some waiters even said something in Italian and laughed. Although I don’t know Italian, body language is universal — and it was clear that their attitude was disrespectful. We communicated our complaints at the reception, but no one listened to us or tried to find a solution. No excuses, no attention. This is not an adequate Service for a hotel. If you don't want to start the day angry or disappointed, I strongly recommend you avoid this place.

We spend a night there as a group, and they treated us poorly at the breakfast time, they gathered us in a small cafe and provide us very poor breakfast. And the other guests were having breakfast in another restaurant with more kinds of things than we have. I asked why we are eating here? Can ı see the other room? They didn’t talk at all! They just turned their back and left and the other waiters said something in Italian and laughed. Even if ı don’t know Italian , ı can easily understand if an individual is insulting the other one! It doesn’t matter if you know the language or not, body language is universal!!! It’s a common courtesy to behave the guest in a good way! We told our complaints to reception and they didn’t even listen or try to solve our problems. What kind of customer service is this? I have no idea! If you don’t want to lose your temper early in the morning, please avoid this hotel!

In a strategic position to quickly reach the parking lot of Villa Costanza, Florence. Spacious, clean rooms, friendly staff. Good and varied service offered for breakfast. On one occasion I even had dinner: rich and tasty dishes.