Borgo San Luigi

This resort looks far better in pictures than in person. It is listed as a four star resort but it is not. It is may not even be a three star resort. However, the resort charges four star prices that do not match the guest experience. The tree-lined driveway and the surrounding grounds by the reception area are beautiful but unfortunately provide a false sense of the experience that will follow. The rooms and furniture are old and tattered, the plumbing and shower fixtures in the bathrooms are cracked and leaky, the cushions by the pool have cigarette burns and the food is, at best, mediocre. The bread is stale and tasteless, the eggs are cold, and much of the fruit at breakfast appears to come out of jars. The service at dinner is often poor and makes one wonder if some of the waiters have received any training whatsoever. Although dinner was supposed to be included in the cost of our reservation, the resort charged full price for the steak florentine and they told me only after the bill was presented that the steak was not included as part of the cost of the inclusive dinner. I could have more easily accepted that extra charge if the steak was even average but it wasn't. It was tough and we had to return it to the kitchen to be cooked further. When it was returned 20 minutes later, it was still very rare yet still tasteless, which is a combination that is tough to replicate. The location is remote so your dining options are limited in the area which makes you feel a bit captive to the mediocre dining experience. The service by management is uneven. While some staff were very friendly and helpful, others seemed to care less. After our daughter was locked in the bathroom for 20 minutes because the lock broke, only the maintenance man said he was sorry about the situation. Other front desk personnel who knew about the situation never asked us how she was doing after she was freed. One final warning is to review your bill carefully before checking out. When I first made our reservation, I was overcharged but it was corrected after I pointed out the error. When checking out, I discovered that we were charged for two dinners and drinks that we never had. The resort has potential but needs a significant infusion of cash to update the facilities, an overhaul and improvement of the food service and offerings, and a retraining of the staff to improve the client experience.

The first time I went to the Borgo was in 2004. Today in 2026 I confirm the positivity of my experience. Relaxation guaranteed. Helpful and friendly staff. Excellent food quality. Must return.

My parents and I organized a surprise party for my sister's birthday in this wonderful place: splendid location, refined dishes, and friendly staff. We will definitely return, perhaps even to stay overnight!