Principe di Piemonte

The Principe is truly a classic European 5-star hotel with a wonderful staff, and without question one of the best buffet breakfasts in the world! Special mention, Vicki at the rooftop pool making your stay that much more unforgettable. Magnifico!

My family knows the hotel since the 1960s. It’s changed since then, of course. But it’s still beautiful, situated in an ideal spot with easy access to other cities, town center, shops, restaurants and beaches. Of course, the breakfast buffet is fantastic in the selection and quality of foods. The roof restaurants and bar are good though I found the bar lacking in service and nuts this time… The famous restaurant is as good as Michelin says! Service overall, reception, rooms, etc. is very efficient. Part of a beautiful scene.

Overall, I had a wonderful stay at the Grand Hotel Principe di Piemonte. The hotel is beautiful, the service was excellent, and the staff were friendly and professional throughout my stay. I truly enjoyed my visit and would gladly recommend the hotel. However, there was one incident on my first day that was never properly resolved. During the welcome reception, one of the waitresses accidentally spilled liquid on my very expensive suede shoes. She apologized and told me that someone from the hotel would come to my room to collect the shoes for professional cleaning. Unfortunately, no one ever came. I waited, but nobody contacted me or followed up during the rest of my stay. I completed my stay and checked out without anyone from the hotel reaching out to me about the incident. I tried to clean the shoes myself, but because they are made of suede, the liquid left a permanent stain. I completely understand that accidents can happen, and I do not blame the waitress for the accident itself. What disappointed me was the hotel’s lack of follow-up and the fact that no effort was made to resolve the situation after they promised they would. Aside from this incident, everything else during my stay was excellent. I hope this feedback helps improve the way similar situations are handled in the future.