Il Giardino di Matilde

We had a wonderful time; the owner was welcoming and kind, and the breakfast was abundant.

I am not usually one to write reviews, especially negative ones, but I feel it is necessary to share my experience so that other customers can be aware. We contacted them to book, through Wonderbox, two nights at the facility, knowing from the start about the possible presence of a surcharge. From the very beginning, however, the only aspect considered was exclusively the surcharge, without being able to obtain a clear confirmation of either availability or the total cost of the stay. The response was that the owner was out of the office and that we would need to get in touch again the next day. From that moment on, the management was confusing and lacking transparency. The lady informed us that she would be out of Perugia until Sunday (in response to a request sent on Tuesday), with unhelpful tones and unclear information, while claiming that availability existed. We therefore tried to maintain as respectful and collaborative an attitude as possible, (despite it being perhaps necessary to remind that this was not a favor granted, but a paid service that we would have paid for anyway), limiting ourselves to requesting a simple confirmation of the reservation, without further discussions about the surcharge, solely to avoid arriving close to departure without accommodation, especially considering that the facility was still available on various platforms. The response received was literally: "I don't know, let's hope!" "Now I’m closing, bye." Subsequently, no confirmation or definitive feedback ever arrived. It is evident that working with the public requires organization, clarity, and a minimum availability towards the customer. In this case, such elements were completely lacking, starting from the management of the reservation to the communication. I had never found myself in a situation like this before.

I stayed at this B&B for about ten days and I really enjoyed it. The property is located in a decentralized position from the historic center of Perugia, however easily accessible by car (but if you are a walker, you can also do it on foot). I booked a room, comfortable and basic, on the ground floor of the building (on the first floor there lives the landlady with the family). The room has a private outdoor bathroom. Very cool, very quiet and peaceful environment, away from the traffic and tourist hustle that characterizes Perugia, especially during the period of the Umbria Jazz Festival. Beautiful garden, but above all excellent and plentiful breakfasts! Brava Marina, thank you for everything!