Parc Hotel Germano Apartments

Booked directly with the hotel and very efficient. Had a two bedroom apartment. Grounds lovely Breakfast very nice with plentiful options to suite all tastes. Staff friendly A lovely walk into Bardolino especially at night after evening meal! Quiet rooms with good facilities Pool nice but cold in September. Sun loungers very nice area. Would recommend a stay here.

Having read a few rather negative reviews I was a little apprehensive about going to stay there. I shouldn’t have been! Everything about it was lovely. The staff were so friendly and welcoming. The whole hotel was very well maintained, clean and very comfortable. The restaurant offered very reasonably priced meals and everything I had was delicious. I’m definitely wouldn’t hesitate to recommend the hotel.

Unfortunately a very disappointing stay – lots of room for improvement. Unfortunately, we cannot recommend this hotel overall. We would like to highlight the friendly staff at breakfast, the sufficient and tidy breakfast buffet, as well as the good location. Bardolino can be reached in about 15 minutes on foot. Unfortunately, however, the negative experiences clearly outweigh the positive for us. In our view, there are significant shortcomings regarding the condition and cleanliness of the hotel. Our room was not properly clean upon arrival: There was mold under a lamp, there were hairs on the toilet, the floor was full of dust, and the sink was also dirty. The bath towels were also partially dirty and had holes in them. On the balcony, the shrubs were completely dried out, and the entire outdoor area made a very unkempt impression. The condition outside the room was also shocking in some places. The floor tiles right in front of the front door were partially completely broken – in our opinion, there is even a risk of injury here. The pool was full of leaves, and algae could be seen on the edge. At the restaurant, plates were clearly covered in mold, and the carpets hanging over the railing also did not make a well-maintained impression. The treatment at the pool bar was particularly negative for us. A lady with gray hair was extremely unfriendly toward us. Even if just a few drops of water got on the floor, the reaction was very strict, and we were told that we were no longer allowed to enter the area like that. The tone made the situation additionally uncomfortable. However, we had the worst experience on two consecutive evenings. A party was taking place at the rooftop bar. When we returned from dinner around 10 p.m., we were initially not let into the hotel by the security staff because there was supposedly no parking space left. After a long discussion, we were finally allowed in – however, the entire parking lot was indeed full. We were standing there with two small children and had no way to park our car. Unfortunately, we were not really helped at the reception in this situation either. The lady was very unfriendly and annoyed, and due to the extremely loud music from the party, normal communication was hardly possible. After a long search, we were finally able to find a parking space after all. The party went on until at least 1 a.m. The music was so loud that you could easily sing along to every song. The next day, we received two bottles of wine as an apology, which we found really nice and would like to mention positively. It was all the more disappointing that the exact same problem repeated itself the following evening. We have never experienced anything like this in any hotel before. Additionally, an incorrect amount was initially charged to our card during checkout. After a lengthy explanation, the overcharged amount was indeed refunded, but that was also unnecessarily complicated. Our overall impression: In our opinion, the hotel is in a very poor and run-down condition. Many areas appear unkempt and dirty, especially the rooms, green spaces, and outdoor areas. For a hotel of this category, we expect significantly more cleanliness, maintenance, and, above all, more professional treatment of guests. The few positive points – the friendly staff at breakfast, the acceptable breakfast, and the good location near Bardolino – unfortunately cannot make up for the numerous negative experiences. We hope that the criticism is taken seriously and that urgent improvements are made, particularly regarding cleanliness, maintenance, organization of events, and interaction with guests.