Lago Di Garda Gardasee

We have booked a studio with balcony through booking, once we arrived an Ukrainian lady called Tanya without saying sorry or something similar to a room, which was definitely downgrade to what we booked. Without any explanation said that they are full and cant give us the accommodation which we booked. I have never experienced such a nightmare behavior. We left, and never came back. Highly not recommend :-/

We booked a superior room at Residence Garsdisee and on arrival were shown into a room called 'Verbena' by the only member of staff on site, and who couldn't speak any English. The room was so truly awful, no natural light, a strong musty smell, the bed felt really damp, there was mould on the bathroom walls and worst of all the bed was right next to an open dirty brick fire place and chimney full of dust and cooking pans - unbelievable! We decided that we couldn't stay there, and as there was no one around to tell we just left and booked into another small family hotel further up the lake. We returned after 2 days to hand back our room key and try to sort out a refund of our money. We were happy to pay for one night's stay. The whole place seems to be run by remote control from an office in Verona. We spoke on the phone to a woman in that office who said we shouldn't have left and we couldn't have a refund as we had not given any notice of cancellation. We tried to point out that until we saw the room we didn't know that we couldn't stay. She put the phone down on us and consequently we have lost our money, plus another 50 euros for cleaning the room at the end of the week! Maybe the other rooms are lovely, we don't know, but there is always the chance you will be booked into 'Verbena' I wouldn't take the risk.

I stayed only 2 days in Residence Lago di Garda for work. The place and the location were fantastic and a person who work all the day can relax very well. The apartment was very clean. The staff friendly and Lake Garda incredible. I think I come back with my family.