Ca' Gottardi

The staff was amazing an extremely helpful. Spoke multiple languages and went above and beyond to ensure our stay was a pleasant one. This boutique hotel was charming, clean and in a perfect location just off the grand canal. I would highly recommend.

What a beautiful hotel with exceptionally friendly staff. We stayed in a room just off reception so view was just another shutter and a wall, lol but everything about the room was ideal, air-con and cleanliness was 100%. We had a private taxi back to airport and were collected from the bottom doors so felt very special. Find the hotel door directly at the bottom.of the bridge steps before the restaurant next to the cash machine - as we got lost ! They couldn't do enough for you fully recommend x

We stayed here because of our friend's recommendation. What a disaster. We booked a suite well in advance and when we arrived by private water taxi transfer at 9.30 pm all seemed great. On arrival we were told that we were not in the main hotel and they have 3 buildings to put people in. We were guided to a building down an alley away from the main hotel and up 3 to 4 flights of stairs. On entering the room it became apparent that this room was not the room the had been represented on their website. We immediately expressed our dissatisfaction (we had booked for four nights) and were put on the phone to someone called Harry Singh who said he would sort it in the morning. As it was late at night we had no option but to stay in the room. As the night progressed it soon became apparent that the room was infested with bed bugs, ( we suffered multiiple bites) ,the curtains were hanging off runners and didn't fit the windows and the toilet flusher was broken and hanging off the wall.; also the room was dirty and the floor sticky. On pointing all this out to the member of staff who had initially accompanied us to the room, he empathised and agreed it was a cesspit. The room was unfit for any paying guest regardless of whether they had paid 330 euros per night like us. At 7.30 the following morning we had a meeting with the hotel manager who said he would move us to room 100, the hotel's best room. We left for our pre booked guided 8.00am walking tour ( fabulous) and returned at 3.00pm to discover our supposedly luxury room in the main hotel. It was 'okay' (had a hole in the floor, was extremely noisy and the bathroom was again dirty) but the experience of the first night was so bad that whatever they had offered could not have taken away the experience of spending a night in a bed bug ridden flea pit! We had booked a Junior suite which was supposedly one of their top rooms. The hotel staff when on duty were great but were all too well aware of the short comings of the hotel. We also had issues with security where our room key was left on the front desk all day and evening until after midnight when we returned - no staff were on duty and although the blurb say the front door is locked from 10.00 pm it isnt and is still open for anyone to walk in off the street and pick a room key up from the unattended reception desk. Moral of the story is don't skimp on hotel research otherwise you will end up in an overpriced fleapit such as Ca Gottardi - this is definitely not a luxury boutique hotel as it describes itself. However I did contribute to Venice's economy by buying a 13500 euro piece of glass to make up for the unpleasant experience of the hotel - its stunning! If the hotel had been up to standard we would have spent money there but sadly it fell far short of its online representation.