Venice Resorts

Stayed September 10-11, 2026. This is a detailed warning for future guests. Condition Issues: - Room contained live insects (documented in photos) - Bathroom fixtures heavily corroded with rust throughout - Broken glass on nightstand - Mold visible in cabinets - Pervasive odor making the room unlivable - Air conditioning non-functional Operational Failures: - Confirmed check-in time: 14:00. Actual check-in: 15:40 (1 hour 40 minutes late) - No pre-arrival confirmation email as promised - City tax charged at check-in exceeded the amount stated in confirmation email Response & Bad Faith: When I reported these issues with photos at 22:59, management was responsive but offered only deflection: "better rooms" that were objectively worse (worse odor, bugs in bed, broken glass on nightstand). A third room was similarly unsuitable. Management dismissed documented bugs as "just a simple mosquito" and blamed the city's age for their maintenance failures. After I booked alternative accommodation, management offered relocation to another of their properties—not a refund. Their formal response reframed offering more failing rooms as "assistance." Recommendation: This property is not fit for occupancy. Management is responsive but shows no accountability and uses deflection instead of solutions. Book elsewhere in Venice. There are many better options.

Bad service and rudeness: to avoid Very bad stay. I chose this hotel for the shuttle service, but after landing and calling 10 times without answer, I had to walk there. Upon arrival, the receptionist did not speak Italian, was extremely rude and not at all professional. The room is sparse, poor and absolutely not up to the 118 € paid. Legalized theft. Not recommended.

Very small room but clean bathroom. The bed was nice the room was small but all in all it was ok to stay here. It was really close to piazzale Roma where we arrived with our bus which made it really easy to reach. The only thing I really did NOT like was the blanket which was really old looking. Easy entrance with code no reception. No cleaning service unless you ask. Not great vfm we paid 135€ per night.