Hotel Relais 900

We stayed at this hotel for 3 nights and were extremely disappointed with our experience. When we arrived we were greeted by a lovely girl who showed us to our room. We paid a little more to have the junior suite which looked lovely on the website. The room was very tired and the bathroom furniture was very rusty. The bed was extremely uncomfortable with the springs sticking into you. The terrace was neglected and had old furniture and a bike lying around. The room had a safety box, which unfortunately was not fixed securely to anything and the batteries were corroded (it looked like it had been like this for a very long time) - basically absolutely useless. We did tell the receptionist this straight away but nothing was done. The air conditioning also did not work, which we did mention to the owner. He said he would have a look. He never came back to us with any explanation or apology and the air conditioning was never fixed. Back in its' day I would imagine it was a lovely place to stay but it is in desperate need of some TLC and some customer service training. Seems like the owner has lost interest in his business.

Old Italian villa in a nice location - not far from city-center yet in a quiet surroindings. Climbing might be top steep for the elderly. Good breakfast and very helpful and nice receptionist (the going one). Minus? Weak wifi.

We were travelling across Italy and thought we would try and save some money and stay in a cheaper place while in Verona. I wish we hadn’t chosen Relais 900 as it was not a good experience What was wrong with it - The Room: Online it looked quite nice and we actually paid a little more to get a junior suite. The room looked nothing like the photo that was online. The floors and the bathroom were actually quite dusty. (A side note is that the cleaner only works until midday so if you decide to have a lie in, your room doesn’t get cleaned) - The Bed: Honestly, I know we were staying somewhere relatively cheap, but you could feel absolutely every single individual spring in the mattress every time you rolled over. It is is probably the worst hotel bed I have stayed in. - The Service: I have always thought that if you own/run a hotel, the service you provide is where you can make the difference as in reality it doesn’t cost you anything (especially in a B&B type place). The Owner/Manager just wasn’t interested and was even more than a little grumpy. On one of the mornings while we were finishing breakfast he came into the dining room and switched off the light as an indication that time was up. The other thing that bothered me was he didn’t even offer to help with the bags to take them down the steep stairs to the car. He just had absolutely no interest. It is such a shame, as with a little more effort, this place could be wonderful. Some new mattresses, and a smiling face would make a massive difference. But as it stands, not an enjoyable experience as all.