Royal Decameron Montego Beach

We made a reservation at this resort in January for a stay from March 27th, 2026, to March 31st, 2026. However, upon arrival, we were informed that the resort was closed and would not reopen until the following month. This last-minute notification forced us to book an alternative resort at a higher rate. The lack of prior notice and poor communication from the resort's management was disappointing and frustrating, demonstrating a clear lack of professionalism. It is essential for establishments to notify customers of any changes or closures in a timely manner to avoid such situations. Our experience with this resort is very disappointing and would not recommend to anyone!!

Was a beautiful resort. I can only hope Muthu MGM hotels do a good job now that they are taking over. Hopefully prices will still be good also

In January 2026, i made and paid for a booking for 7 people. This was done directly on the Decameron's website. It was was Easter time. February 25, i received an email that my reservation had been cancelled because the hotel was still closed due to the hurricane and will now not open until May!!! There was no mention of this when i was making the booking. I was given 2 options: Refund or Transfer to Panama Decameron. I emailed back to accept the Refund option. I was sent a form to fill and given a link to where to upload afterwards. This has been done and still NO REFUND!!! I have sent several emails without getting a response back. I am incurring charges on my card due to the HUGE amount on it (booking for 7 people for 9 nights)!! CAN YOU GIVE ME MY MONEY BACK PLEASE!!! Imagine, no reservation, no money back - and this is supposed to be a decent hotel?? Don't make me start a serious case with you guys.