Silver Seas Hotel

I take my reviews very seriously and I think this is the, worst hotel I have ever stayed in. Granted we are only here for one night, thankfully and it was a last minute booking as our other accommodation that we had booked and paid for to stay for 2 weeks. Did not answer our calls when we arrived so we had to find a last minute hotel to sleep in. 2 adults 2 children aged 14 and 7. I’m actually scared to stay in this hotel, it’s not secure at all, front door hardly locks properly and even if locked if you shoved it would easily pop open. Bathroom windows have no actual window on it just a shutter which can be easily prised open from the outside. On arrival staff were actually quite rude, they have a security guard on the front who was doing absolutely nothing but sit on his phone listening to music. Some random men walked in and the man on front desk told them to leave and Told the security man off. The staff were quite rude on arrival it seemed we were more trouble being there than not even though we are paying money and then stated that they would not take card, which meant we had to go out looking for a bank in the middle of the night to try and source cash money. Staff also would not write a receipt for us to claim the money back through our insurance. We were taken to a room and it is absolutely diabolical, the smell of stale smoke is disgusting. So strong, we have a child with asthma as-well which makes it worst. The room is absolutely freezing and no remote from the air con so have to keep switching it off at the wall when it’s too cold and switching it back on at the wall when too hot. The bathroom I don’t know how it would pass any inspection, there’s black mould growing up the walls, the knob that switches between shower and bath is broke so 90% of the water comes out of the bath tap and 10% comes out of the shower - whilst your trying to have a shower. The sink taps are broken and kept falling apart. One of the balcony doors doesn’t unlock is broken. There were bugs in the room and flying in the room and cockroaches in reception. Now I don’t know if they have bed bugs, but my skin was crawling in the night I only managed about 2 hours sleep and when I woke up I was covered in bug bites. I honest to god would not stay here again even if you paid me. I want to leave however there are no hotels with availability in the middle of the night on a Saturday night. I don’t know what rooms people are getting to be giving 5 stars on here. But if I could give 0 then I would. This is close to the strip which is live all night long, you can hear the music all night so I was glad for my earplugs. Big let down for Ocho Rios and I think what ever hotel inspector people they have here need to look at this hotel. Only saving grace for this hotel is the view from the room over the ocean which was stunning, but that doesn’t make up for such poor hospitality. The rooms are a good size and there is on sight parking. I’m also not sure what the point of the security guard was as he looked about 15 and wasn’t going to be able to stop any trouble should it arise. Please do not waste your money on this hotel, I understand it’s a budget hotel and you get what you pay for, however I wouldn’t say in these circumstances that, that is true as I think the rooms are more of a hostel than a hotel.

The food, service and ambience were excellent. Top Tier!!! Our servers were Cristal and Garvin and they were polite, respectful, paid keep attention, very professional, knowledgeable and had a joyful personality. I love them!! Our team had a great evening. Chef Foster came out to greet and thanked us. Nice touch! I would highly recommend you all to visit. Thanks again Team Rok.

This is the 3rd time that I am here (2013, 2019, maby even 2016...) and I must say, that after the first experience I come to stay in Ocho Rios because of the hotel! It is not brandnew, but this a part of its charm. Same way as we persons are also not completely perfect ;-). You will hardly find a hotel with this style out of the past and flair. A big part of the well being is because the very kind and helpfull staff. Also when you are traveling alone you have here always some to help you out with some friendly words. Last but not least it is the few cats in the yard which really makes me feel at home. A wonderful place, very well recommended!