Negril Palms

We booked this hotel because of its pool (we have two young daughters). However during our 8 day stay this pool was too dirty, not available and blocked for 5 days. Every day we reached out to the staff / reception and every time there were excuses and no solutions. Eventually we booked a different hotel with pool. During our check out we made a formal complaint and asked for a compensation. At first the owner / GM denied all making it even more ridiculous. Since we stayed next door I have asked for a conversation with the owner but he wasn't available to discuss. The staff at the reception had the painful job to hear my complaint and were too scared of the owner to react or give a compensation. The hotel itself has potential but the owner is making a mess of it. This results in a dirty pool, bottles and junk around the pool, hustlers in the beach bar and walking in the garden (lock your door) and staff that doesn't make the effort.

This was my 1st time in Jamaica, and I had a wonderful experience. The hotel provided a shuttle from the airport, there and back. The location of the hotel is great because it's right in the middle of the 9 mile beach, I could walk in either direction and find different places to hangout. As a bar person myself, the beach bar at the hotel was perfect. The staff were so friendly and accommodating, I was able to befriend them and make my stay even more special. My room was cleaned everyday. The garden apart of the hotel gave a peaceful vibe to my stay, as well as privacy. I would easily stay here again, everything was great.

This hotel has so much potential. Beautiful garden setting, pool overlooking the beach, pleasant beds. But the reception is an absolute mess and represents the underlying state of service and maintenance. one bed did not have sheets for our daughter, the towels are very old and torn, no complaints about the lovely cleaning lady, she worked so hard and it did not feel filthy. You need to ask for beachtowels, but they dont seem to have enough for all guests. The breakfast lady obviously does not enjoy her job and unfortunately left her smile home each day. They dont feel the urge to clean up around the poolside and terrace, there were always empty bottles and waist all over the place. My husband started gathering the waist himself for our own comfort. We stayed 9 days, of which 6!!!! we could not use the swimming pool due to a lack of cleaningchemicals. Try explaining that to two little girls who could not wait to take a jump in that stunning pool each morning. We adressed it multiple times, and the ladies at the reception tried to reach the manager, but he could not be reached and no-one seemed to really care. At check out, after 5 days of false promisses that the pool issue would be solved the next day, we asked them for a solution. Some kind of compensation would be in place, but they just couldnt care less. What a pity for a place with so much potential, and what a disgrace to take your guests money without keeping to your part of the promise concerning hospitality and facilities.