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Reviews from Guests

4.0/5

tripadvisor

138

Reviews

from real guests

Satanaduljabarpolly

5

/

5

This hotel is beautiful. We came to see Muzan’s infinity castle in real life but it turned out to be so much more. The surroundings are unbelievable. Be warned…It is VERY quiet and tranquil but if that’s why you’re going, you’ll love it. The staff are extremely kind and couldn’t help us enough. We had a traditional Japanese room and it was clean and spacious. The food was wonderful. We used the outside Onsen which was a perfect way to relax.

U5826PHsarahm

4

/

5

Stayed two nights in the traditional tatami room. Nightly kaiseki (set menu) with wonderful variety of local dishes. The hotels two main features include the beautiful hotel lobby with the water flowing through and the nightly Shamisen performance. The second is their Onsen with those brave enough in winter to venture to both the outdoor Onsen, it’s well worth frozen toes

Missbrainy

5

/

5

It takes a while to get there from Tokyo. By JR line we got to Koriyama then somehow caught a local train and I took us over a hour ride to get to another connecting town Aizuwakamatsu. From there you either take another local train and spend 20 minutes to Ashinomaki, and then get a taxi to the onsen hotel, or the hotel offers free shuttle to pick up guests from both stations. We tried both ways on our round trip, as wanted to see the cat at Ashinomaki station. The hotel itself, a few staff speak English very well and I particularly appreciate Melissa receiving us and introduced everything. The rooms are beautiful and when we stepped in the room it was heavy snow and the whole picture was heartbreakingly pretty. The onsen on cliff was AMAZING. The buffet dinner and breakfast was kind of average but it may only be my taste. One of the things I wanted to mention is that the staff seems to be in shortage or? As I saw the same group of staff just served at dinner and front desk and soon they were working at evenings events, and the day after early morning breakfast. I wanted to thank them for their hard work.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Hot Spring Bath

Spa

Sauna

Shared Kitchen

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Japanese Spoken

Wi-Fi in public areas

Karaoke

Massage

Honeymoon Suite

Daily Housekeeping

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Temperature check for guests and staff

Asian breakfast

Dutch Spoken

Suit Press

Restaurant

Room Service

Vending machine

Air conditioning in public area

Finnish Spoken

Elevator

Hindi Spoken

Heating in public area

Postal service

Shared Lounge/TV Area

Hungarian Spoken

Latvian Spoken

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Icelandic Spoken

Car park [free of charge]

Car park [nearby]

Discounts recommended for you

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8 Available Room Types

Superior Japanese-Style Room - Non-Smoking
Superior Japanese-Style Room - Non-Smoking
Superior Japanese-Style Room - Non-Smoking
Superior Japanese-Style Room - Non-Smoking
Superior Japanese-Style Room - Non-Smoking
Superior Japanese-Style Room - Non-Smoking
Superior Japanese-Style Room - Non-Smoking
Superior Japanese-Style Room - Non-Smoking
Superior Japanese-Style Room - Non-Smoking
Superior Japanese-Style Room - Non-Smoking
Superior Japanese-Style Room - Non-Smoking

Superior Japanese-Style Room - Non-Smoking

room-size-icon

20 Square Meter

Superior Japanese-Style Room
Superior Japanese-Style Room
Superior Japanese-Style Room
Superior Japanese-Style Room
Superior Japanese-Style Room
Superior Japanese-Style Room
Superior Japanese-Style Room
Superior Japanese-Style Room

Superior Japanese-Style Room

room-size-icon

20 Square Meter

Standard Japanese-Style Room
Standard Japanese-Style Room
Standard Japanese-Style Room
Standard Japanese-Style Room
Standard Japanese-Style Room

Standard Japanese-Style Room

room-size-icon

17 Square Meter

Standard Japanese-Style Room - Non-Smoking
Standard Japanese-Style Room - Non-Smoking
Standard Japanese-Style Room - Non-Smoking
Standard Japanese-Style Room - Non-Smoking
Standard Japanese-Style Room - Non-Smoking

Standard Japanese-Style Room - Non-Smoking

room-size-icon

17 Square Meter

Twin Room with View
Twin Room with View
Twin Room with View

Twin Room with View

Facilities Details

Pool and Spa

Massage

Sauna

Spa

Hot Spring Bath

Food & Drink

Asian breakfast

Bar

Buffet-Style Restaurant

Restaurant

Room Service

Vending machine

Breakfast service

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Kids club

Karaoke

Air conditioning in public area

Heating in public area

Postal service

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Common Areas

Shared Kitchen

Shared Lounge/TV Area

Cleaning Services

Daily Housekeeping

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Temperature check for guests and staff

Suit Press

Languages Spoken

English Spoken

Japanese Spoken

Dutch Spoken

Finnish Spoken

Hindi Spoken

Hungarian Spoken

Latvian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Honeymoon Suite

Elevator

Heating

Designated Smoking Area

Non-smoking Rooms

Car park [free of charge]

Car park [nearby]