Kusatsu Onsen Boun

4.0 / 5

•

433-1, Agatsuma-gun, Kusatsu, Japan 377-1711

Reviews from Guests

4.0/5

236

Reviews

from real guests

Trail39609552393

I'm very sorry. I think the food, service and room decor are good, but because of the structure of the room? A level of noise that wakes you up with 2f footsteps. I think 2f is probably having a normal life, so I think there is a structural defect in the building (old building?). It won't be the second time. It's no good at the time when you haven't been able to self-check.

平山紘

I don't know why they're so good at it. I'm curious. Meals are also the worst ever, There is no attitude, sincerity or hospitality from the staff. That alone was the worst ever. On the morning of check-out He'd come and unlock it when he was in his room. I was scavenged in my bag. I'm thinking of filing a lawsuit.

LightPacker805116

I stayed there nine years ago and it was so good that I stayed there, but it was the worst. First of all, the room was different from when I booked. I made sure I checked before I booked, but they sent me to a different room. They also threw away or stole the earrings they left behind while cleaning while out. When I called to tell them about it, they lied to me that I could clearly understand. Anyway, only the earrings were gone, but things disappeared on their own, right? So they said, "Well, yeah." After that, no one could see me greeting you in the room, even at the door on the way home. There was no apology for these two things. It is a great pity that this has happened at such a long-established inn. I will never go again. I had the worst feeling since New Year's Day.

Facilities Details

Breakfast service

Free Wifi

Internet

Hot Spring Bath

Spa

Sauna

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Japanese Spoken

Wi-Fi in public areas

Garden

Massage

Public bath

Daily Housekeeping

Body thermometer

Breakfast in the Room

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Safe dining setup

Sanitized kitchen and tableware items

Temperature check for guests and staff

VIP Room Facilities

Shops (on site)

Hypoallergenic room available

Dutch Spoken

Bulgarian Spoken

Catalan Spoken

Restaurant

Room Service

Vending machine

open air bath

Finnish Spoken

Special Diet Meals (upon request)

Elevator

Hindi Spoken

Heating in public area

Library

Postal service

Smoke-free property

Kids cutlery

Non-smoking Rooms

Game Room

Nightclub/DJ

24-Hour Front Desk

Service animals are welcome

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Malay Spoken

Karaoke

Entertainment Staff

Breakfast service

Free Wifi

Internet

Hot Spring Bath

Spa

Sauna

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Japanese Spoken

Wi-Fi in public areas

Garden

Massage

Public bath

Daily Housekeeping

Body thermometer

Breakfast in the Room

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Safe dining setup

10 Available Room Types

Deluxe Japanese Style Room, with Open Air Bath

Deluxe Japanese Style Room, with Open Air Bath

Heating

Non-smoking

Toilet

Patio

Refrigerator

Bathtub or Shower

Minibar

Daily housekeeping

Free Wifi

Telephone

Desk

Slippers

Towels

Sleep comfort items

Bathtub

Hair dryer

Free Toiletries

Air Conditioning

Bathroom

Clothes Rack

Deluxe Japanese Style Room

33 Square Meter

Heating

Non-smoking

Toilet

Refrigerator

Minibar

Daily housekeeping

Free Wifi

Telephone

Desk

Slippers

Towels

Sleep comfort items

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Clothes Rack

Bathtub

Special Offer - Deluxe Japanese Style Room

Special Offer - Deluxe Japanese Style Room

Heating

Non-smoking

Toilet

Patio

Refrigerator

Minibar

Daily housekeeping

Free Wifi

Telephone

Desk

Slippers

Towels

Sleep comfort items

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Clothes Rack

Bathtub

Deluxe Japanese Style Room, with Breakfast

Deluxe Japanese Style Room, with Breakfast

Heating

Non-smoking

Toilet

Patio

Refrigerator

Minibar

Daily housekeeping

Free Wifi

Telephone

Desk

Slippers

Towels

Sleep comfort items

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Clothes Rack

Twin Room, Non Smoking

Heating

Non-smoking

Toilet

Refrigerator

Minibar

Daily housekeeping

Free Wifi

Telephone

Desk

Slippers

Towels

Sleep comfort items

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Clothes Rack

Bathtub

Facilities Details

Pool and Spa

Massage

Sauna

Spa

Hot Spring Bath

Food & Drink

Breakfast in the Room

Restaurant

Room Service

Vending machine

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Heating in public area

Postal service

Smoke-free property

Kids cutlery

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Shops (on site)

Common Areas

Library

Game Room

Cleaning Services

Daily Housekeeping

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Safe dining setup

Sanitized kitchen and tableware items

Temperature check for guests and staff

Languages Spoken

English Spoken

Japanese Spoken

Dutch Spoken

Bulgarian Spoken

Catalan Spoken

Finnish Spoken

Hindi Spoken

Icelandic Spoken

Malay Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Public bath

VIP Room Facilities

Hypoallergenic room available

open air bath

Elevator

Heating

Designated Smoking Area

Non-smoking Rooms

Service animals are welcome

Car park [free of charge]

Car park [on-site]