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Reviews from Guests

4.0/5

tripadvisor

206

Reviews

from real guests

sacchan69

5

/

5

I was finally able to go to Manza, where I longed to be in Golden Week. Visit by family (couple + junior high school student). 【Onsen】The stone garden open-air bath was just wonderful! Although it is a mixed bath, the entrances and dressing rooms are separate for men and women, and the size of bath towels is large enough that the family can enjoy the hot spring together like a spa. Many of the women were wearing hot water amigi. Four different hot springs are used in the eight tubs, and I was shocked to find that each tub is completely different in color. The water is very acidic and has a strong sulfur content, so be careful not to get too much water. The skin thickened and the soles, which had been gabby, became so smooth in no time, that the soles became so poky and sweaty all the way until the next day. The water was clean, with almost no lint or other stains, probably due to the large amount of water. 【Room】 I was grateful that even in the Western-style room, it could accommodate up to 4 people in one room. It wasn't big, but it was functional and I felt comfortable enough. 【Meals】It was delicious in the buffet both morning and evening. I had another helping of ramen noodles. 【Other】The open-air bath of Prince Hotel was also included. The view was better in Prince, but the quality of the spring was clearly better here.

よしおか2023

4

/

5

As a sulphur hot springs lover, I loved the variety of sources that I could enter for 24 hours (Manza Prince is also available), and the full starry sky that allowed me to see the Milky Way with my naked eye. I wasn't expecting much from the food (buffet), but I found a few menus below the level I had imagined, so I got an overall rating4.

Passport33596029661

2

/

5

The hotel's dilapidated facilities are poor! There is no air conditioning in the room, only heating, and the hotel equipment makes a small noise when it is heated with water! The soundproofing of the hotel is very poor and I often hear the sound of walking upstairs! During this trip, I stayed in three Prince Group hotels ~ Karuizawa Prince Hotel, Manza Prince Hotel, and Manza Kogen Hotel! Karuizawa feels very good! Manza Prince Hotel can also be said to be of high quality! Only the Manza Plateau Hotel feels very bad, and the staff's attitude in training and solving problems for guests is very poor! Not being able to solve the problem and having a very bad attitude! And the level of knowledge is also very poor! I wanted an iPhone cable, but they responded that I only have a type C cable to charge my phone! The kind that can be used instantly on Android phones! Can I charge my iPhone with this cable? Really unheard of! Although it is a remote hotel, the staff should not be so ignorant! Moreover, the attitude of the staff at the Prince Hotel is far worse than that here in Plateau! And this hotel group is suspected of discriminating against the race of tourists! The company website only shows in Japanese and there is a free shuttle bus from Tokyo to Manza! This option is not displayed on the Chinese and English web pages! And you need to call directly to book three days before departure! How can ordinary travelers get a Japanese phone number? There is absolutely discrimination and unfair treatment against foreign tourists! So if you are not Japanese, you should definitely consider whether to stay in a hotel of this group! If I have a choice, I will never help you again!

Facilities Details

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Hot Spring Bath

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Japanese Spoken

Wi-Fi in public areas

Massage chair

Skiing

Ski School

Anti-viral cleaning products

Body thermometer

Cashless payment service

First aid kit

Hand sanitizer

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Safe dining setup

Staff trained in safety protocol

Temperature check for guests and staff

Restaurant

Vending machine

Finnish Spoken

Daily Housekeeping

Elevator

Hindi Spoken

Heating in public area

Invoice provided

Lockers

Hungarian Spoken

Nightclub/DJ

24-Hour Front Desk

Hotel chain

Non-smoking Rooms

Service animals are welcome

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Karaoke

Polish Spoken

10 Available Room Types

Moderate Room with Shower, Non Smoking
Moderate Room with Shower, Non Smoking
Moderate Room with Shower, Non Smoking
Moderate Room with Shower, Non Smoking
Moderate Room with Shower, Non Smoking
Moderate Room with Shower, Non Smoking
Moderate Room with Shower, Non Smoking

Moderate Room with Shower, Non Smoking

room-size-icon

27 Square Meter

Towels

Towels

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Hair dryer

Hair dryer

Toilet

Toilet

Shower

Shower

Slippers

Slippers

Blackout curtains

Blackout curtains

Wardrobe/Closet

Wardrobe/Closet

Bathtub or Shower

Bathtub or Shower

Free Toiletries

Free Toiletries

Daily housekeeping

Daily housekeeping

Clothes Rack

Clothes Rack

Telephone

Telephone

TV

TV

Standard Room with Shower, Non Smoking
Standard Room with Shower, Non Smoking
Standard Room with Shower, Non Smoking
Standard Room with Shower, Non Smoking
Standard Room with Shower, Non Smoking

Standard Room with Shower, Non Smoking

room-size-icon

21 Square Meter

Towels

Towels

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Hair dryer

Hair dryer

Toilet

Toilet

Shower

Shower

Slippers

Slippers

Blackout curtains

Blackout curtains

Wardrobe/Closet

Wardrobe/Closet

Free Toiletries

Free Toiletries

Daily housekeeping

Daily housekeeping

Clothes Rack

Clothes Rack

Telephone

Telephone

TV

TV

[No WiFi, No Elevator] Economy Room with Shared Bathroom, Non Smoking
[No WiFi, No Elevator] Economy Room with Shared Bathroom, Non Smoking
[No WiFi, No Elevator] Economy Room with Shared Bathroom, Non Smoking
[No WiFi, No Elevator] Economy Room with Shared Bathroom, Non Smoking

[No WiFi, No Elevator] Economy Room with Shared Bathroom, Non Smoking

Towels

Towels

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Hair dryer

Hair dryer

Toilet

Toilet

Slippers

Slippers

Blackout curtains

Blackout curtains

Wardrobe/Closet

Wardrobe/Closet

Free Toiletries

Free Toiletries

Daily housekeeping

Daily housekeeping

Telephone

Telephone

TV

TV

Shared Bathroom

Shared Bathroom

Economy Triple Room - Smoking
Economy Triple Room - Smoking
Economy Triple Room - Smoking

Economy Triple Room - Smoking

room-size-icon

22 Square Meter

Hair dryer

Hair dryer

Mirror

Mirror

Open air bath privileges

Open air bath privileges

Free Toiletries

Free Toiletries

Towels

Towels

Hot spring access

Hot spring access

Telephone

Telephone

TV

TV

Blackout curtains

Blackout curtains

Heating

Heating

Linens

Linens

Slippers

Slippers

Complimentary tea

Complimentary tea

Refrigerator

Refrigerator

Carpeted

Carpeted

Laptop workspace

Laptop workspace

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Standard Triple Room for 3 Adults
Standard Triple Room for 3 Adults
Standard Triple Room for 3 Adults

Standard Triple Room for 3 Adults

room-size-icon

21 Square Meter

Facilities Details

Pool and Spa

Hot Spring Bath

Food & Drink

Buffet-Style Restaurant

Restaurant

Vending machine

Front Desk Services

Lockers

24-Hour Front Desk

Activities

Skiing

Ski School

Entertainment and Family Services

Heating in public area

Invoice provided

Nightclub/DJ

Karaoke

Business Facilities

Meeting/Banquet Facilities

Cleaning Services

Anti-viral cleaning products

Body thermometer

Cashless payment service

First aid kit

Hand sanitizer

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Safe dining setup

Staff trained in safety protocol

Temperature check for guests and staff

Daily Housekeeping

Languages Spoken

English Spoken

Japanese Spoken

Finnish Spoken

Hindi Spoken

Hungarian Spoken

Icelandic Spoken

Polish Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Massage chair

Elevator

Heating

Designated Smoking Area

Check-in [24-hour]

Hotel chain

Non-smoking Rooms

Service animals are welcome

Car park [free of charge]

Car park [on-site]