ANA Crowne Plaza Kobe

4.0 / 5

•

1-Chome Kitano-Cho, Chuo-Ku, Kobe-shi, Japan 650-0002

Reviews from Guests

4.0/5

1,454

Reviews

from real guests

waltmanpa

the entrance of the hotel is magnificent; however, we had requested a room with a large bed for a 5-night stay; we were placed in a beautiful room with two beds separated by a closet. Big negotiation to change, we are tired and accept a room on a higher floor with a large bed but a cramped bathroom, toilet against the wall, stained and very damaged carpet, identical armchair, and a small room; finally, after 2 nights, we are changed the hotel is aging and the rooms deserve renovation it is clean like everywhere in Japan and the location is ideal

keithkkwong

I stayed here for 3 nights and had a wonderful experience. The front office staff were very polite and friendly, always smiling and ready to help — just like the great Japanese hospitality you would expect. My room was clean and spacious, which is larger than many other hotels in Japan. The housekeeping team did a very good job keeping everything tidy. I also enjoyed the Club Lounge, which serves breakfast, afternoon tea, and evening Happy Hours with good variety of food and drinks. The location is very convenient, right next to Shin-Kobe Station, making it easy to take the Shinkansen or local trains. I will definitely stay here again on my next trip to Kobe.

sigismund14

The hotel actually has an optimal location for tourists, with the Shinkansen station Shin-Kobe right next to the hotel, and the subway directly beneath the hotel connecting to the major transfer station Sannomiya. Tourist bus tours on two lines are also available at the hotel. Additionally, there are some shops and restaurants as well as a supermarket on the lower floors of the hotel. The rooms are in a somewhat outdated style reminiscent of the Crowne Plaza from a few decades ago, but they are very clean and quite spacious. Breakfast and club access can also be added. I did that as well. The offerings in the club are actually quite nice and extensive, the staff is friendly but disorganized, apparently lacking guidance. When I arrived 5 minutes before the actual opening time of the club during coffee time, everything was nicely prepared, I took some snacks and a tea, but was then asked to put it back since it was not yet 3 PM - a truly unique experience worldwide. On the first evening, there was also an extensive buffet with many snacks and drinks. On the second evening, I was asked to wait for an hour in my room due to seating arrangements (!) and that they would call me then. I did not do that and got myself a drink and a snack and sat in the inhospitable waiting area. I canceled the booked club services for the following days.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Room Service

Laundry

Massage

Shops (on site)

Grocery Deliveries

Currency Exchange

Ticket Service

Concierge Service

Fax/Photocopying

Indoor Pool

Newspapers

24-Hour Front Desk

Daily Housekeeping

Restaurant

Non-smoking Rooms

Packed Lunches

Dry Cleaning

Ironing Service

Chapel/Shrine

Breakfast in the Room

English Spoken

Chinese [Mandarin]

Japanese Spoken

Wi-Fi in public areas

Game Room

Swimming pool

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Alternative meal arrangement

German Spoken

Dutch Spoken

Room service [24-hour]

Snack Bar

Air conditioning in public area

Finnish Spoken

Special Diet Meals (upon request)

Hebrew Spoken

Elevator

Facilities for Disabled Guests

Hindi Spoken

Croatian Spoken

Heating in public area

Invoice provided

Postal service

Hungarian Spoken

Latvian Spoken

Kids safety features

Library

Nightclub/DJ

Security [24-hour]

Service animals are welcome

Icelandic Spoken

Car park [charges apply]

Car park [on-site]

Norwegian Spoken

Entertainment Staff

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Room Service

Laundry

Massage

Shops (on site)

Grocery Deliveries

Currency Exchange

Ticket Service

Concierge Service

Fax/Photocopying

Indoor Pool

Newspapers

Nearby Location

Kobe Muslim Mosque

1.22 km

Consulate General of Panama in Kobe

1.75 km

Kaiyukan West Wharf

21.99 km

Asashiobashi Station

23.66 km

10 Available Room Types

Premium Room, 2 Twin Beds, City View

Non-smoking

Sleep comfort items

Satellite Channels

Laptop workspace

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Towels

Slippers

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

DVD/CD player

Clothes Rack

Room service [24-hour]

Fold-up bed

Premium Room, Multiple Beds, City View

Non-smoking

Sleep comfort items

Satellite Channels

Laptop workspace

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Slippers

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

DVD/CD player

Clothes Rack

Fold-up bed

Room service [24-hour]

Premium Room, 2 Twin Beds, Club Lounge Access, City View

Premium Room, 2 Twin Beds, Club Lounge Access, City View

Non-smoking

Sleep comfort items

Satellite Channels

Laptop workspace

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Slippers

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

DVD/CD player

Clothes Rack

Room service [24-hour]

Standard Room, 1 Queen Bed, Club Lounge Access, City View

Standard Room, 1 Queen Bed, Club Lounge Access, City View

Non-smoking

Sleep comfort items

Satellite Channels

Laptop workspace

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

DVD/CD player

Clothes Rack

Room service [24-hour]

Premium Room, 1 King Bed, Club Lounge Access, City View

Premium Room, 1 King Bed, Club Lounge Access, City View

Non-smoking

Sleep comfort items

Satellite Channels

Laptop workspace

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Slippers

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

DVD/CD player

Clothes Rack

Room service [24-hour]

Facilities Details

Pool and Spa

Massage

Indoor Pool

Sauna

Fitness Center

Hot Tub

Spa

Food & Drink

Room Service

Grocery Deliveries

Restaurant

Packed Lunches

Bar

Breakfast in the Room

Alternative meal arrangement

Buffet-Style Restaurant

Room service [24-hour]

Snack Bar

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

Ticket Service

Concierge Service

Newspapers

24-Hour Front Desk

Entertainment and Family Services

Kids club

Air conditioning in public area

Heating in public area

Invoice provided

Postal service

Kids safety features

Nightclub/DJ

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Shops (on site)

Common Areas

Chapel/Shrine

Game Room

Library

Cleaning Services

Laundry

Daily Housekeeping

Dry Cleaning

Ironing Service

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Languages Spoken

English Spoken

Chinese [Mandarin]

Japanese Spoken

Spanish Spoken

Korean Spoken

German Spoken

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Hindi Spoken

Croatian Spoken

Hungarian Spoken

Latvian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Heating

Air Conditioning

Swimming pool

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Family Rooms

Check-in [24-hour]

Security [24-hour]

Service animals are welcome

Car park [charges apply]

Car park [on-site]