Kobe Port Tower Hotel

My luggage was opened before check-in. When I got sick and inquired with the front desk, I checked with my superior and was told I would watch the recording and respond, but received no response. I checked what had happened once to the lack of response, but my superior said I would check again, but I didn't hear anything until I checked out. I wrote a questionnaire to the hotel and they didn't respond to it either, so I think these things are probably happening on a daily basis in this hotel and insignificant. I don't think it's a matter of good because no money was taken.

The room I stayed in was 35m wide, it was a corner room and I could see the port and the port tower in front of me through the window and the illuminations at night were very beautiful. However, I don't think most of the rooms have a view of the harbor, given the orientation of the building. Unfortunately, the water is old and the unit bath is small, so I think most people don't use the bath in their rooms. I wonder when the sink is also from. The toilet in the unit bath had a washlet, but it wasn't a heating toilet seat, so I checked with the front desk to see if it was broken, and they said it wasn't. My bottom was cold. With older units, it might be difficult because of the electrical system. The restaurant on the second floor and the toilets outside are heated toilet seats. The public baths are comfortable because they are large with two baths for women and three for men. The medicinal bath and Kurokawa hot spring water (hot spring element?) Men have another soda spring, apparently. Women have bedrock baths. There is also a baby bath and baby soap in the public bath, which is clever. There is only a minimum of amenities. Especially, body towels are cheap and difficult to use. On the second day, I bought a towel and used it. Your loungewear trousers may be short and cold in winter. It might have been convenient to know from day one that the microbus was traveling to and from Sannomiya. There is a manga section on the third floor, so you won't be bored at night. On the same floor, there's an izakaya in the evening, free alcohol and 100 yen beer. There seems to be another karaoke pub. Overall, I think it's a folksy hotel. I think the employees can stay comfortably with many pleasant people. Employees from foreign countries may lack words.

I stayed for three days and two nights from 18th November. It was the worst hotel I had ever stayed in. Especially the response of the front desk was unbelievable. I'm surprised that the place that can be called the face of the hotel will be the most uncomfortable. ① One night at check-in, right? So when I say it's three days and two nights, does that mean you booked one night at a time? Or from the beginning, his attitude was really huge. The lady who answered at 21:00 on the 18th of November. Please really reeducate him. I told him that wasn't possible, but he said that he could confirm it as soon as he came out once he thought he was going back. No apology at all until you ask for an apology. No explanation as to why it could not be confirmed. ② The room is also forcibly placed in a room with a small bed, so it is impossible for one person to enter separately from both sides. It's really troublesome to walk in and out of your feet. ③ For breakfast, there was an onion slice in the salad, which he said he used for pre-treatment, but there was a whole piece of kitchen paper in it. ④ When I checked out, I went to the front desk many times if there was no one available to send it by parcel service, and it was really the worst from start to finish. ⑤ Some people say the bath is good, but the smell of the toilet like deodorant when the elevator is empty on the 3rd floor made me feel like I didn't want to take a bath all at once. I'll never stay here again, but I think I should improve anyway. The front desk has too little feeling for customers!!! You should front someone who is as sincere as the woman who responded in the restaurant.