Kinosaki Onsen Nishimuraya Hotel Shogetsutei

I came to celebrate my parents' golden wedding. When we consulted with them about their meals beforehand, they answered us with great care, offering us a different menu of foodstuffs we were not good at, and offering us festive hospitality. He provided me with a high desk and chairs in my room for my father, who was lame, and even when I cut out scenes such as meal assistance services, he was very attentive and accommodating. The whole family was happy to go home and say they had a very pleasant stay after a long absence. It was a good memory. Thank you very much.

Our group of three spent two nights at this ryokan. These two nights were a high point of our two weeks in Japan. Our room package was for a Japanese style room, private hot pool and two dinners delivered and served in the room. We used the gorgeous public baths on property. The Japanese bath experience is appropriate for both young and old. First the room: the room was lovely and huge for three people. We slept on the comfiest mats on the ground with the most perfect weight duvet. We all slept soundly and woke up refreshed. The hot pool bubbles offered pleasant background noise around the clock. We would use our personal hot pool in both the morning and evening. Second the meals: The meals were over the top. We had the same server both days and she treated the dinner service with dignity and attention to detail. The food was imaginative and delicious. The meal has many courses and each was presented beautifully. What a special experience to have dinner served in our room. So very decadent! A buffet breakfast with is served in a large hall with views of the beautiful landscape. There was such a huge variety of Japanese and western food, every appetite was satisfied. Lastly the service: The most important facet of our stay was the service of the hotel employees. We were stranded during a huge snow storm with the trains being cancelled for days. We had resigned ourselves to being at the hotel for an undetermined number of days perhaps missing our flights home. The staff pulled out all the stops to find and hire a bus to take us to the nearest working train station which was two plus hours away. They were amazing and I can’t believe the level of professionalism and kindness. .

We spent 2 nights at Nishimuraya Hotel Shogetsutei in January 2026 and it was an amazing experience. The grounds were beautiful, the rooms were clean and spacious, and the staff were the most accommodating I’ve ever seen. We stayed in a traditional Japanese room that was large and had a lovely view. The food was thoughtfully curated and they catered to some dietary restrictions. Throughout our stay, the staff was kind, helpful and considerate. There was a massive snowstorm the night before we were supposed to leave that resulted in all train service being cancelled to Kinosakionsen station. The staff did everything in their power to help us figure out the best plan to return to Tokyo and ensured we had a room to stay in if we could not make it back. They ended up setting up a bus to take all guests to a working train station in the morning, to ensure everyone could leave when needed. The service here is above and beyond. This was a highlight of our first trip to Japan.