Kanazawa Tokyu Hotel

Let’s be entirely clear: Kanazawa Tokyu Hotel is NOT a 4-star hotel. Do not let the good location or the "Okayish" lobby fool you. We traveled in a group and booked 5 rooms on the 9th floor for a single night through a Japanese travel agency. Every single room was an absolute sauna. Upon check-in, you have to leave your key card in the slot to turn on the power. We turned the AC on immediately, dropping the thermostat from 25°C to 20°C. After waiting three hours in suffocating heat, nothing had changed. When we went to the front desk to complain, two staff members came up to the room and immediately started making up ridiculous excuses. First, they tried to gaslight us by claiming the temperature was "okay." Then, they offered us a cheap rotating table fan. Finally, when we refused to accept that, they admitted the truth: the AC temperature is centrally controlled. They told us they "would check what could be done" and suggested we open the windows. It was 27°C (80°F) outside! This is a blatant, cheap "cost-saving" measure disguised as hospitality. All 5 of our rooms suffered from the exact same issue. While the room layout is decent and the room looked superficially clean, the details tell a different story. The bathrooms are a bit dated, and the metal door to the bathroom was covered in white smudges and grime. We have been staying at actual 4- and 5-star hotels across Japan on this trip, including Hiltons, Nikko hotels, and premium boutique properties, and all of them were excellent and worth every penny. The Kanazawa Tokyu Hotel is a massive disappointment. If you like sleeping in a sweatbox after a scorching day of walking at 29° humid climate, and being lied to by the front desk, book here. Otherwise, stay anywhere else.

I went home unchecked for errors when I cleared　 I got a call home, and I realized I was wrong. They didn't have to pay attention to every little detail, they paid for it without thinking that Tokyu would. As soon as the guests felt they had to be careful.

It was the first time I was charged for a room at check-in