Ohanami Kyubei

I felt that they were trying their best, with things like the dumpling grilling experience and hammocks in places with good views. I don't know about meals because I didn't have a meal plan. After walking around the area, I returned to my room and when I was about to check out, my room had been cleaned. Unbelievable. When I left the room, a person who seemed to be a cleaner said, "I cleaned it by mistake. When I realized I had luggage, I locked the door and left. I'm sorry. Please forgive me." When I complained again at the front desk, after an apology, they said, "I'll let them know because the person in charge isn't here. I'll contact you if there's anything I need to contact you about." I think the person in charge should contact you even if there was nothing. Unbelievable for a place to stay. The service was not good, but I think they are doing their best despite the old facilities.

It’s a hidden gem in Yamanaka Onsen area. Staffs at front desk were all very helpful and friendly. Same as staffs at the restaurant who were the BEST that we have met during our trip this time. They are genuine and amicable, made our stay more enjoyable. The outdoor onsen was good, as well as the little activities for guests to play. Close to the river where we can enjoy the nature as well.

We booked the Japanese style room and was quite disappointed with the room. Firstly, it was a nice room with a river view on level 2 but we were unable to open the window at all, as there wasn't an insect mesh that stopped the insects from flying in. This is totally impractical, given the fact that the room is facing the river and a forest. Secondly, the room was extremely dusty as we can see dust flying under the white lights that they have in the central of the room. And there was 4 handprints on one of the wooden beam across the room that looked like a scene from a horror movie. The bathroom stall was also mouldy and had a foul smell. The private outdoor onsen wasn't great as well as it was late at night with limited visibility and there was only 1 shower stall which was located outdoor even though the onsen was meant for 3 to 4 pax. Thus, one will need to shower outdoor in the cold weather before entering the onsen. However, the hotel provided welcome drinks upon arrivals and there was also a nice push cart that offered freeflow snacks for guests. The kaiseki dinner and breakfast was also delicious and well prepared. They also provided child friendly set meals. Overall, great food but not that great a stay.