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Reviews from Guests

4.0/5

tripadvisor

431

Reviews

from real guests

OnAir15322232519

1

/

5

We stayed at several Kyoritsu Resort-affiliated hotels, mainly in Tokyo, and we felt that they offered good value for money. I was expecting this hotel, but it was disappointing. < Cleaning status and outdated facilities> Right after entering the guest room, I felt something strange on the back of my socks. There was a sticky, sticky stain on the floor of the guest room that seemed to have stepped on it. Other than that, there were multiple stains on the flooring, which easily fell off when wiped with a wet tissue. It was the first time we swept the floor right after arriving at the hotel… Although the website and other websites say that the museum has been reopened after renovation, the gap between the new parts (wallpapers, etc.) and the old parts was severe, which caught my attention. The bathhouse, the big bath was beautiful! On the other hand, the tatami mats in the private baths were dirty and smelled a bit. Inside, the front cover of the facility's information file was tattered and dusted, and the wooden amenity trays were old and badly cracked. In hotels these days, charging your phone can be done with a USB cable, This one requires an AC adapter, which plugs into a so-called household outlet. I had nothing but a USB cable and was in a hurry, but I was able to borrow a charger at the front desk, which helped. <Restaurant> Dinner is like, neither good nor bad... The Japanese set meal for breakfast is only in-flight (economy class). I found the breakfast buffet held at other Kyoritsu Resort affiliated facilities more attractive. The restaurant felt filthy, with clear plastic sheets clinging to it, possibly to regulate air conditioning near the ceiling. <Design of the building> Overall, I felt that there were not many places to relax. There is a large window and sofa in the lobby and the view is great, so I was relaxing after the bath, The staff has cleared the sofas because they are setting up a fair event for children in the lobby. He seemed to be waiting silently for me to leave, gradually clearing out the seats other than where I was sitting. Another, who was relaxing on the couch, said: "What? What is it?" I was in a panic. I wish I could just say hello or show you at check-in. There are almost no chairs in the baths. There's only one small bench in the dressing room. Outside the bathhouse, there were benches with about four seats, but the atmosphere was only to sort out your belongings. I think it’s the idea of “slowing down in a room”, but that room was unsanitary… There wasn’t much room for it, so I was tired.

williamw344

4

/

5

This is a big hotel with many nice amenities. It has 5 private onsens and 2 public’s. They provide everything for a relax experience. Breakfast Japanese style is fantastic and the dinner was also outstanding but pricey. Japanese western style rooms are huge and very functional. It has parking and if you do not have a car is a climb to the get here. Not easy to go out to have meals. My main disappointment is that if do a onsen late afternoon and d not want to get out they do not offer anything to eat but the large meal that you must book in advance. Simply nothing until 10:30 PM when they offer free noodles.

abbydood

5

/

5

Perfect place to relax and take in beautiful views. They have a shuttle bus waiting at the train station to pick you up. The one thing I would recommend is do not pack anything except toiletries. They gave us fresh set of clothes every day. Staff was very helpful and did their best to answer any questions. We recommend getting a room with its own onsen or use one of three private onsens. Food is very traditional and plentiful.

Facilities Details

Breakfast service

Free Wifi

Internet

Family/child friendly

Family Rooms

Hot Spring Bath

Spa

Sauna

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Japanese Spoken

Wi-Fi in public areas

Massage

Private bath

Public bath

Daily Housekeeping

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Korean Spoken

Physical distancing of at least 1 meter

Protective screens in common areas

Rooms sanitized between stays

Temperature check for guests and staff

Asian breakfast

Bulgarian Spoken

Catalan Spoken

Restaurant

Room Service

Vending machine

open air bath

Air conditioning in public area

Contactless check-in/out

Elevator

Hindi Spoken

Heating in public area

Invoice provided

Smoke-free property

Kids cutlery

Latvian Spoken

Game Room

Library

Facilities for Disabled Guests

Nightclub/DJ

24-Hour Front Desk

Hotel chain

Non-smoking Rooms

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Karaoke

Nearby Location

Hakone-en Aquarium

Hakone-en Aquarium

4.66 km

Discounts recommended for you

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3 Available Room Types

Suikanosho Japanese-Western Style Room with Hinoki Open-Air Bath - Non-Smoking
Suikanosho Japanese-Western Style Room with Hinoki Open-Air Bath - Non-Smoking
Suikanosho Japanese-Western Style Room with Hinoki Open-Air Bath - Non-Smoking

Suikanosho Japanese-Western Style Room with Hinoki Open-Air Bath - Non-Smoking

room-size-icon

35 Square Meter

Suikanosho Western Style Semi-Double Room - Non-Smoking
Suikanosho Western Style Semi-Double Room - Non-Smoking
Suikanosho Western Style Semi-Double Room - Non-Smoking

Suikanosho Western Style Semi-Double Room - Non-Smoking

room-size-icon

18 Square Meter

Suigetsunosho Spacious Japanese-Western Style Room - Non-Smoking
Suigetsunosho Spacious Japanese-Western Style Room - Non-Smoking

Suigetsunosho Spacious Japanese-Western Style Room - Non-Smoking

room-size-icon

46 Square Meter

Hair dryer

Hair dryer

Free Toiletries

Free Toiletries

Towels

Towels

Free Wifi

Free Wifi

Telephone

Telephone

TV

TV

Air Conditioning

Air Conditioning

Air purifier

Air purifier

Heating

Heating

Linens

Linens

Pajamas

Pajamas

Slippers

Slippers

Soundproof

Soundproof

Tea/Coffee Maker

Tea/Coffee Maker

Microwave

Microwave

Refrigerator

Refrigerator

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Tatami flooring

Tatami flooring

Hardwood/Parquet floors

Hardwood/Parquet floors

Clothes Rack

Clothes Rack

Individual air conditioning

Individual air conditioning

Safe

Safe

Non-smoking

Non-smoking

Shower

Shower

Facilities Details

Pool and Spa

Massage

Sauna

Spa

Hot Spring Bath

Food & Drink

Asian breakfast

Bar

Restaurant

Room Service

Vending machine

Breakfast service

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Air conditioning in public area

Contactless check-in/out

Heating in public area

Invoice provided

Smoke-free property

Family/child friendly

Kids cutlery

Nightclub/DJ

Karaoke

Business Facilities

Meeting/Banquet Facilities

Common Areas

Game Room

Library

Cleaning Services

Daily Housekeeping

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Rooms sanitized between stays

Temperature check for guests and staff

Languages Spoken

Japanese Spoken

Korean Spoken

Bulgarian Spoken

Catalan Spoken

Hindi Spoken

Latvian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Private bath

Public bath

open air bath

Elevator

Heating

Designated Smoking Area

Family Rooms

Facilities for Disabled Guests

Hotel chain

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]