Hoshino Resorts KAI Hakone

4.0 / 5

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230 Yumotochaya, Hakone, Ashigarashimo, Kanagawa, Japan 250-0312

Reviews from Guests

4.0/5

210

Reviews

from real guests

damianomigani

Hotel is beautiful and staff is very attentive, location and onsen are exceptional, good room amenities, good food also (although the private dining rooms feel stuffy as there are no windows). However be careful when booking that the final voucher mentions the correct number of occupants. We booked 2adults and 2 children one night half board, on Priceline/agosa, the hotel only received reservation for two adults, as a result the room was not ready and they charged us 300$ more to accommodate two kids. I had to spend hours on the phone with Priceline/agoda to resolve this with a lot of stress when I should have been relaxing in this hotel. In the end I paid the fee and agoda refunded me due to incorrect listing conditions. I don’t know if it’s listing site fault or hotel fault, but warning other customers to double check booking voucher before arriving.

M8224UTgiuliad

Perfect location, impeccable structure, great food and very kind staff. In particular, Ms. Moeka was incredibly professional, polite and helpful, making the stay even more enjoyable. I hope to return soon.

OwenD317

We stayed two nights in room with private bath. Generally good, very nice room, very helpful staff , most had enough English if you don't speak Japanese. Food good quality but no choice, fixed menu breakfast and dinner. Things to be aware of: The Western room does not have a Western bed, only a Western mattress which very low, basically floor level, if you have any mobility issues that may be a problem.. This should be clearer on website, this is an expensive hotel and this kind of detail is important. Meal times have to be booked in advance and dinner is rather inflexible , either 5.30 0r 7.30, our server at dibber was excellent , thanks to Miss Nagisa. The local hotel bus service , route B from Hakone does not stop at the hotel entrance as it does for the other stops. IT stops on the maikn road which leaves quite a walk on a somewhat steep hill, if you have any luggage do not take this bus, take a taxi.

Facilities Details