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Reviews from Guests

3.0/5

tripadvisor

108

Reviews

from real guests

734FrankJ734

5

/

5

Most beautiful place to stay. The hot springs are fantastic. The food and service is beyond excellent. You cannot help but relax here. You will leave refreshed, relaxed and in another state of mind. A place I have been several times and will be back.

keikok0

5

/

5

Exceptional traditional ryokan in Hakone and Yugawara. The thoughtfulness and service of the staff was wonderful in every aspect. Rooms were supplied with traditional robes, comfortable sleepwear, onsen on our terrace and hot spring baths. Kaiseki cuisine was delicious, plentiful and presentation was over the top. This is a beautiful facility with an excellent staff. If you want to experience Japanese culture at its finest you need to come here. Our 4 day visit was perfect and worth every penny. We will be back!

ma2ryu

5

/

5

As it is said to be a restaurant where you can stay overnight, everything from the parking lot to the entry, the garden, the furniture, the baths, and dinner is just as expected. The open-air bath overlooking the garden in my room gave me a sense of the seasons, and I was able to stretch my legs in the private stone bathtub (I'm about 170cm tall). I was able to relax on a deck chair on the porch and enjoy a beer after taking a bath. There was also a cypress bath in the room, and you could enjoy the scent of cypress while looking out at the pond, albeit through the window. I enjoyed the sound of nightingales in the large public bath outside my room while looking out at the mountains in the distance. It's also nice that you can enter at any time during your stay.   Dinner was a kaiseki meal at a Japanese restaurant, but the combination of ingredients was very new, and I felt that the concept was common to Japanese tradition and Basque ristorantes. I was able to take advantage of the flavors of the ingredients, enjoy the unique combinations, and enjoy the sensations of different intervals in my mouth one after another. The intervals between the dishes are perfect, so you never have to wait too long, and the next one never arrives before you've finished eating.   The "tea" served was also wonderful. Matcha while filling out the accommodation book upon arrival, Sencha while getting a tour of the hotel after arriving at the room, and Hojicha after dinner.The temperature and strength of the water are controlled for each type, and the skill of the Nakai is high. The height was also great. So far, I think you can get a similar or better experience at a restaurant or hotel with a ★ rating, but the breakfast was amazing. It was served in about nine small bowls, and the ingredients were carefully selected to perfection. Additionally, the rice was cooked in a pot and was excellent. I once heard from a hotel manager, ``The quality of a hotel's breakfast is determined by the quality of its breakfast,'' and I thought that was certainly true. It was a happy holiday for me to be able to have all of these experiences in my room.

Facilities Details

Breakfast service

Free Parking

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Hot Spring Bath

Sauna

Shared Kitchen

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Massage

Shared Lounge/TV Area

Daily Housekeeping

Newspapers

Fax/Photocopying

English Spoken

Japanese Spoken

Wi-Fi in public areas

Garden

Public bath

Anti-viral cleaning products

Body thermometer

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Professional-grade sanitizing services

Protective screens in common areas

Rooms sanitized between stays

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Alternative meal arrangement

Suit Press

Restaurant

Air conditioning in public area

Finnish Spoken

Special Diet Meals (upon request)

Elevator

Facilities for Disabled Guests

Hindi Spoken

Heating in public area

Smoke-free property

Hungarian Spoken

Latvian Spoken

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Icelandic Spoken

Car park [free of charge]

Karaoke

Valet Parking

10 Available Room Types

(Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking)
(Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking)
(Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking)
(Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking)
(Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking)
(Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking)
(Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking)
(Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking)
(Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking)
(Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking)
(Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking)

(Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking)

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Sleep comfort items

Sleep comfort items

Iron

Iron

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Balcony/Terrace

Balcony/Terrace

Towels

Towels

DVD/CD player

DVD/CD player

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Dining Area

Dining Area

Clothes Rack

Clothes Rack

Daily newspaper

Daily newspaper

(Executive Suite) Hanafuuki - Japanese Western Style Suite with Private Open-Air Bath (Non-Smoking)
(Executive Suite) Hanafuuki - Japanese Western Style Suite with Private Open-Air Bath (Non-Smoking)
(Executive Suite) Hanafuuki - Japanese Western Style Suite with Private Open-Air Bath (Non-Smoking)
(Executive Suite) Hanafuuki - Japanese Western Style Suite with Private Open-Air Bath (Non-Smoking)
(Executive Suite) Hanafuuki - Japanese Western Style Suite with Private Open-Air Bath (Non-Smoking)
(Executive Suite) Hanafuuki - Japanese Western Style Suite with Private Open-Air Bath (Non-Smoking)
(Executive Suite) Hanafuuki - Japanese Western Style Suite with Private Open-Air Bath (Non-Smoking)
(Executive Suite) Hanafuuki - Japanese Western Style Suite with Private Open-Air Bath (Non-Smoking)
(Executive Suite) Hanafuuki - Japanese Western Style Suite with Private Open-Air Bath (Non-Smoking)
(Executive Suite) Hanafuuki - Japanese Western Style Suite with Private Open-Air Bath (Non-Smoking)

(Executive Suite) Hanafuuki - Japanese Western Style Suite with Private Open-Air Bath (Non-Smoking)

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Sleep comfort items

Sleep comfort items

Iron

Iron

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Balcony/Terrace

Balcony/Terrace

Towels

Towels

DVD/CD player

DVD/CD player

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Dining Area

Dining Area

Clothes Rack

Clothes Rack

Daily newspaper

Daily newspaper

Geihinkan, Room With Open-Air Bath, Hanahuki
Geihinkan, Room With Open-Air Bath, Hanahuki
Geihinkan, Room With Open-Air Bath, Hanahuki
Geihinkan, Room With Open-Air Bath, Hanahuki
Geihinkan, Room With Open-Air Bath, Hanahuki
Geihinkan, Room With Open-Air Bath, Hanahuki
Geihinkan, Room With Open-Air Bath, Hanahuki
Geihinkan, Room With Open-Air Bath, Hanahuki
Geihinkan, Room With Open-Air Bath, Hanahuki

Geihinkan, Room With Open-Air Bath, Hanahuki

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Sleep comfort items

Sleep comfort items

Iron

Iron

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Towels

Towels

DVD/CD player

DVD/CD player

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Dining Area

Dining Area

Clothes Rack

Clothes Rack

Daily newspaper

Daily newspaper

(Executive Suite) Hikarugenji - Japanese Room (Non-Smoking)
(Executive Suite) Hikarugenji - Japanese Room (Non-Smoking)
(Executive Suite) Hikarugenji - Japanese Room (Non-Smoking)
(Executive Suite) Hikarugenji - Japanese Room (Non-Smoking)
(Executive Suite) Hikarugenji - Japanese Room (Non-Smoking)
(Executive Suite) Hikarugenji - Japanese Room (Non-Smoking)
(Executive Suite) Hikarugenji - Japanese Room (Non-Smoking)
(Executive Suite) Hikarugenji - Japanese Room (Non-Smoking)

(Executive Suite) Hikarugenji - Japanese Room (Non-Smoking)

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Sleep comfort items

Sleep comfort items

Iron

Iron

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Balcony/Terrace

Balcony/Terrace

Towels

Towels

DVD/CD player

DVD/CD player

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Dining Area

Dining Area

Clothes Rack

Clothes Rack

Daily newspaper

Daily newspaper

Geihinkan, Kokinran (Indoor Bath Only)
Geihinkan, Kokinran (Indoor Bath Only)
Geihinkan, Kokinran (Indoor Bath Only)
Geihinkan, Kokinran (Indoor Bath Only)
Geihinkan, Kokinran (Indoor Bath Only)
Geihinkan, Kokinran (Indoor Bath Only)
Geihinkan, Kokinran (Indoor Bath Only)
Geihinkan, Kokinran (Indoor Bath Only)

Geihinkan, Kokinran (Indoor Bath Only)

Heating

Heating

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Sleep comfort items

Sleep comfort items

Iron

Iron

Blackout curtains

Blackout curtains

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Towels

Towels

DVD/CD player

DVD/CD player

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Dining Area

Dining Area

Clothes Rack

Clothes Rack

Daily newspaper

Daily newspaper

Facilities Details

Pool and Spa

Massage

Sauna

Hot Spring Bath

Parking and Transportation

Free Parking

Valet Parking

Food & Drink

Bar

Alternative meal arrangement

Restaurant

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Newspapers

24-Hour Front Desk

Entertainment and Family Services

Air conditioning in public area

Heating in public area

Smoke-free property

Family/child friendly

Nightclub/DJ

Karaoke

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Common Areas

Shared Lounge/TV Area

Shared Kitchen

Cleaning Services

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Professional-grade sanitizing services

Protective screens in common areas

Rooms sanitized between stays

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Suit Press

Languages Spoken

English Spoken

Japanese Spoken

Finnish Spoken

Hindi Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Air Conditioning

Designated Smoking Area

Heating

Garden

Public bath

Elevator

Facilities for Disabled Guests

Family Rooms

Non-smoking Rooms

Car park [free of charge]