Toyoko Inn Shonan Kamakura Fujisawa-eki Kita-guchi

The Toyoko Inn franchise is my favorite. Unfortunately the one in Fujisawa is extremely noisy from the trains constantly passing by. I was on the top floor (10th) so I thought I would be safe, but the noise kept me up to 1 am (when the trains stop). If you plan to stay here, make sure to ask for the side “NOT facing” the train tracks. Trains run in the morning from 4 am, so get ready to sleep without noise for only 3 hours. Again, I really enjoy the Toyoko Inn chain, but this hotel is unbearably noisy. 東横インのチェーンはお気に入りですが、残念ながら藤沢の店舗は電車の騒音がひどすぎます。最上階（10階）に宿泊したので安全だと思っていましたが、夜中の1時（電車が止まる時間）まで騒音が続き、眠れませんでした。もしここに宿泊する予定がある方は、「線路側ではない部屋」 を必ずリクエストしてください。 電車は朝の4時から再び動き始めるので、静かに眠れるのは実質3時間だけです。 改めて、東横インのチェーン自体は本当に好きなのですが、このホテルは騒音が耐え難いほどひどいです。

I have a membership with toyoko and have stayed in them for years, but lost faith in the company after a recent experience at this branch. The English version of their website offered an excellent deal for turning up after 11PM, which I was decided to try after my plans changed and I turned up in a city at that time without a reservation there. When I arrived at the hotel they said the deal was for after midnight, not 11PM. On my phone I showed them their own website (in English, for that branch specifically) and they reluctantly acknowledged that there was a mistake on the English website but still wouldn't honour it, even though it was just a difference of an hour. So I had to choose between waiting that hour in the foyer or paying a few thousand Yen more. And I wanted to raise this with the hotel or the management, but it turns out there is no customer service email at all - for individual branches or the company itself. It's a real pity, because the rooms are good, but I won't stay at a company which doesn't honour its own deals on its own website, or accept emails from customers.

Stayed 3 nights at Toyoko inn, single non-smoking on the 10th floor. Has a good view from the 10th floor. Easily accessible from Fujisawa station, walking distance about 5mins. Friendly staff, fast check-in, Japanese style breakfast with onigiri, miso soup etc, may differ with noodles or rice each day.